IT Systems Engineer III (Client Platforms Support)
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Seeking an experienced Systems Engineer III for on-site roles in Memphis, TN or Birmingham, AL.Responsibilities IncludeResolving incidents across backend systems, collaborating with support, client, and development teams.Conducting root-cause analysis, improving monitoring, and documenting findings.Participating in incident management, cross-functional calls, and supporting Agile sprints.Applying emerging technologies like AI to enhance support efficiency.Providing technical guidance to team members and ensuring system stability.QualificationsBachelor’s degree and 5+ years of experience or equivalent.Strong incident management, troubleshooting, and communication skills.Proficiency with incident systems, UNIX/Windows, and troubleshooting web/mobile apps.Preferred skills include log analysis, SQL, cloud concepts, and DevOps tools.Note:** No sponsorship provided. The role emphasizes problem solving, collaboration, and proactive system monitoring to deliver strategic client value.