Call Center Agent -Bilingual(Spanish/English)

Company Description Nirvana Healthcare Management Services provides primary and multidisciplinary medical care across four locations in the greater Newark area, East Orange, and soon in Bloomfield. Grounded in the principles of holistic preventative medicine, the practice is dedicated to delivering personalized and exceptional patient care in a calming and welcoming environment. With a history spanning over 75 years, Nirvana Healthcare is a family-run, second-generation practice serving a community of more than 25,000 patients. Our employees and medical professionals are committed to fostering a culture of compassion, excellence, and patient-first care. Role Description We are seeking a full-time Call Center Agent with bilingual proficiency in English and Portuguese. This on-site role is based in West Orange, NJ. The Call Center Agent will be responsible for providing exceptional customer support, addressing patient inquiries, assisting with appointment scheduling, and ensuring a positive communication experience. The role also involves addressing patient concerns, maintaining accurate records, and using computer systems to facilitate effective service delivery. Qualifications Strong skills in Customer Service, Customer Support, and Customer SatisfactionExcellent Interpersonal Skills to build positive relationships and foster effective communicationProficiency in Computer Literacy to navigate scheduling systems and related toolsBilingual proficiency in English and Portuguese (required)Strong organizational and problem-solving skillsAbility to handle a fast-paced work environment with professionalismPrevious experience in a call center or healthcare-related customer service is preferred