Implementation Project Manager

Implementation Project ManagerAt Rad AI, we combine world-class radiology and AI expertise to build products that maximize radiologist productivity, expand access to high-quality care, and improve patient outcomes. Join us and help transform how radiology is practiced for patients and health systems around the world.We are looking for an Implementation Project Manager with deep experience leading software implementation projects. As Rad AI's award-winning platform continues its rapid adoption, you will play a key role in guiding customers through successful deployments. You bring a proactive, "can do" mindset and thrive in a fast-paced, high-growth environment where adaptability and collaboration are essential.What You'll Be Doing:Work independently to plan, monitor, and manage multiple complex customer-facing projectsLead the end-to-end delivery of Rad AI's products to radiology practices and health systems, from kick-off to go-live and transition to supportFacilitate Discovery sessions to understand client workflows, requirements, and success criteriaDevelop detailed project plans, including timelines, milestones, and resource needsCoordinate cross-functional teams, including Product, Engineering, and Integration resources, to meet project objectives and deadlinesServe as the primary client-facing contact throughout the implementationEnsure a smooth onboarding process by managing project timelines, dependencies, and communications with executive, clinical, and IT stakeholdersTrack and manage feature requests, ensuring clear communication, documentation, and prioritizationMonitor project health, proactively identify risks, and escalate blockers, as neededIssue resolution and mitigation strategies based on data-driven decision makingConduct weekly status meetings with internal and external stakeholdersCollaborate and coordinate with Rad AI's product, engineering, and customer success teams for project goal setting, data integration, testing, and product feedbackProvide ongoing updates to leadership throughout the project, via dashboards and reportsPartner with cross-functional teams, including Support and Client Success, to ensure customers are prepared for go-live and long-term successSuggest process improvements and help with maintaining onboarding templates, documentation, and best practicesContribute to building a world-class implementation organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable serviceWho We're Looking For:Bachelor's degree or aboveAt least 2 plus years of relevant project management, implementation management, technical project management, or similar client-facing experience, preferably within a healthcare/healthcare IT environmentStrong project planning and execution skills, including timeline, scope, and risk managementPrior experience or familiarity with radiology workflows and/or radiology-specific healthcare ITPrior professional consulting or healthcare software implementation experiencePrior experience or familiarity with HL7, FHIR, and EHRsExcellent people/relationship management and communication skills, with the ability to hold others accountablePractical working knowledge of SaaS solutions, implementations, and technical conceptsEagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environmentAbility to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goalsProficiency with project management toolsJoin our world-class team as we build and deploy AI solutions that empower physicians and transform patient caremaking a meaningful impact on millions of lives. Driven by our mission, we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!For US-Based Full-Time Roles, Rad AI offers a variety of benefits, including: comprehensive medical, dental, vision & life insurance, HSA (with employer match), FSA, & DCFSA, 401(k), 11 paid company holidays, flexible PTO policy, annual company-wide offsite, periodic team offsites, and annual equipment stipend.At Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Please be vigilant regarding job scams. We advise all candidates to apply directly through our official careers page. Our recruiters will use email addresses with the domain @radai.com or no-reply@ashbyhq.com.