Senior Manager, Sales & Operations - eCommerce

Job Description Summary Sr. Manager, Sales & Operations - eCommerce Location: Atlanta (in-office, Hybrid) or Chicago, IL (in-office, Hybrid) At The Coca-Cola Company, our passion for people and fostering connections drives everything we do. Representing globally loved brands that hold a special place in people's hearts is a privilege, and our Senior Manager, Sales & Operations Management - eCommerce position embodies the essence of delivering value to our customers. With trusted partnerships with our bottlers and distributors, we bring our iconic brands to life in the markets we serve every day. The Senior Manager, eCommerce Sales & Operations is a critical leader responsible for driving end-to-end retail execution across eCommerce customers while operating within The Coca-Cola Company's franchised bottling system. This role sits at the intersection of sales, operations, bottler coordination, supply chain and governance-ensuring seamless execution and operational excellence. While majority of the focus will be on Amazon, this leader will have responsibility for other ecommerce customers, as needs arise. The ideal candidate brings strong analytical rigor, cross-system coordination capabilities, and the ability to influence across a complex network of internal teams, bottlers, and external partners. What You'll Do for Us This role is the engine behind Coca-Cola's eCommerce growth-owning online merchandising and execution, accelerating conversion, and driving share across Amazon and key online retailers. You will blend strategy, operations and data-driven execution to ensure our portfolio is discoverable, compelling, and winning at the point of purchase. What You'll Own Data Management, Compliance & Bottler Coordination Lead the integrity and execution of critical financial and operational processes across systems and stakeholders Oversee secondary data cleansing, hygiene, and reformatting prior to submission to CCBSS (Coca-Cola Business Services & Solutions). Act as the primary liaison between CCBSS and bottlers to resolve discrepancies and streamline processes Ensure accurate execution of PSF, Deposit & Handling, and Accounts Receivable (A/R) processes Drive monthly reporting cadence to bottlers, ensuring alignment and accuracy Lead Purchase Order (PO) management, including validation, issue resolution, and reconciliation. Lead the charge to improve effectiveness and efficiency of the order to cash process. Identify opportunities to automate and simplify manual processes while ensuring compliance Forecasting & Demand Planning Own and continuously improve forecast accuracy across eCommerce customers Partner with sales, supply chain, and bottlers to align demand signals with supply capabilities Bottler-specific calls to ensure Limited Time Offerings and Innovation forecasts are understood and actioned Develop business plans to close gaps between forecast delivery and execution Develop insights and tools to reduce forecast volatility and improve service levels Support Bottler Joint Business Planning (JBP) & Franchise collaboration Support and influence Joint Business Planning (JBP) processes with bottlers Translate eCommerce growth strategies into actionable plans within the franchised system Serve as a bridge between company strategy and bottler execution Amazon Supply Chain Execution Lead supply chain execution for key eCommerce customers, particularly Amazon Ensure strong performance across 1 distribution center (DC) execution, in-stock rates, and order fulfillment Partner cross-functionally to resolve operational challenges and improve customer experience Drive continuous improvement in end-to-end Amazon supply chain performance Regional Supply Chain Execution & Business Planning Coordinate with regional teams and bottlers to ensure consistent execution of supply chain strategies Support business planning processes, aligning demand, supply, and commercial priorities Act as a steward of data across systems, ensuring accuracy, consistency, and usability Support scalable processes that enable growth across geographies and channels Qualifications & Requirements The ideal candidate will bring Bachelor's degree in business, marketing, or a related field (preferred). Experience: A minimum of 3 years in eCommerce, with experience in eCommerce operations. Must have Amazon Vendor Central experience. Experience with top retailer platforms such as Walmart, Instacart, Salsify, Nielsen IQ, Commerce IQ is a plus. eCommerce Sales Expertise: Demonstrated ability in managing large and complex eCommerce catalogs and driving performance within mid-to-large account portfolios. Stakeholder Management: Strong experience collaborating with multiple stakeholders across distributed business systems, coupled with a proven ability to build strategic customer plans and promotional programs. Drive for Results: Self-motivated with exceptional organizational skills and a strong passion for achieving measurable impact. Communication Skills: Excellent written and verbal communication skills. Must effectively present complex data and strategies in a clear and compelling manner. What We Can Do For You Working for The Coca-Cola Company means joining a global leader in the beverage industry that invests in its people. Here's how we support you: Be Part of Iconic Brands: Work with over 250 world-renowned products, including Coca-Cola, Simply, Fairlife, and Topo Chico. Diverse Exposure: Collaborate with a broad range of customers, from grocery stores, restaurants, and retail outlets to entertainment venues such as parks and theaters. Opportunities for Growth: Join a culture that promotes innovation, mentorship, and professional development, ensuring you grow your career alongside the business. Global Impact: Play a key role within a company that is redefining what it means to be a leader in the beverage market. The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States. Skills Client Service, Communication, Contracts, Key Accounts, Marketing, Microsoft Office, Negotiation, Persuasion, Pricing Strategies, Sales Cycle, Sales Process, Waterfall Model Pay Range United States of America: $119,000 - $145,800 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage 15 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. Location(s): United States of America City/Cities: Atlanta Travel Required 00% - 25% Relocation Provided No Job Posting End Date May 26, 2026 Our Purpose and Growth Culture We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.