Sales Lead

Position OverviewWe are seeking a polished, service-driven Sales Lead to support the daily operations of our NYC flagship luxury boutique. This role is ideal for a hospitality-minded retail leader who is passionate about elevated client experiences, team development, and luxury beauty and wellness.The Sales Lead partners closely with the Sales Manager to ensure exceptional client service, operational excellence, and strong business performance while helping cultivate a refined and welcoming boutique environment. The ideal candidate leads with warmth, professionalism, and attention to detail while thriving in a highly experiential retail setting.Core ResponsibilitiesLuxury Client ExperienceDeliver elevated, personalized service that reflects the brand’s luxury hospitality standardsBuild meaningful relationships with clients through thoughtful clienteling and follow-up communicationSupport a welcoming, immersive boutique environment focused on discovery, ritual, and sensory experienceAnticipate client needs while providing tailored product recommendations and serviceResolve client concerns professionally, thoughtfully, and with discretionLeadership & Team SupportSupport the Sales Manager in leading, coaching, and developing the boutique teamLead by example through active selling, floor presence, and elevated customer engagementHelp foster a collaborative, positive, and service-oriented team cultureAssist with onboarding, training, and performance coaching of team membersServe as Manager on Duty in the Sales Manager’s absenceSales & Business PerformanceSupport achievement of boutique sales goals and key business metricsMonitor KPIs including conversion, average transaction value, and client retentionAssist with local outreach initiatives, boutique events, and experiential activationsSupport client outreach and appointment-based selling initiativesContribute to daily, weekly, and monthly business reporting and operational planningBoutique Operations & Visual ExcellenceAssist with scheduling, opening/closing procedures, payroll support, and cash handlingHelp maintain exceptional boutique presentation, cleanliness, and merchandising standardsSupport inventory management, replenishment, stock organization, and cycle countsEnsure operational consistency and adherence to company policies and luxury service standardsAssist with seasonal launches, merchandising updates, and in-store storytelling initiativesQualifications2+ years of leadership or supervisory experience within luxury retail, beauty, wellness, hospitality, or premium lifestyle environmentsPassion for luxury service, beauty, fragrance, skincare, and client experienceStrong interpersonal, communication, and organizational skillsProven ability to support sales performance and team developmentStrong attention to detail and operational executionWeekend availability is required, including support during key retail periods, activations, and special eventsFlexible availability including evenings and holidaysPreferred ExperienceExperience within luxury beauty, cosmetics, skincare, fragrance, wellness, and boutique retailExperience hosting boutique events, client experiences, or community activations preferredProfessional makeup artistry experience or strong beauty product knowledge preferredExperience working with affluent or high-touch clienteleFamiliarity with KPI-driven retail environmentsVisual merchandising experience preferredPhysical RequirementsAbility to stand for extended periodsAbility to lift up to 30 poundsComfortable supporting operational and customer-facing responsibilities throughout the dayCompensation & BenefitsCompetitive salary + performance bonus opportunitiesSales incentivesEmployee product discountsHealth and wellness benefitsPaid time offProfessional development and career growth opportunitiesAbout UsNature of Things is a luxury boutique dedicated to elevating everyday rituals through thoughtfully crafted products, refined experiences, and exceptional hospitality. Our space is  designed to inspire connection, discovery, and intentional self-care through beauty, fragrance, and body care.Ideal Candidate ProfileThe ideal candidate is:Hospitality-minded and client-focusedPassionate about beauty, wellness, and luxury retailComfortable balancing leadership responsibilities with hands-on sellingOrganized, polished, and highly detail-orientedEnergized by relationship-building, storytelling, and experiential retail environments