Amazon Connect Solution Architect
Amazon Connect Solution Architect (Professional Services) Location: Washington, DC (Hybrid) Duration: Long TermJob Description:Experience: 8-12+ years, 4+ years with Amazon ConnectResponsibilities:Design enterprise Amazon Connect solutionsArchitect IVR, routing, queues, call flowsIntegrate Amazon Connect with Lambda, Lex, Salesforce, ServiceNow, CRMs and APIsDesign omnichannel solutions (Voice, Chat, Email, SMS)Create HLDs and LLDsLead migrations from Genesys, Cisco, Avaya or NICEWork directly with Federal customersRequired Skills:Amazon ConnectAWS LambdaAmazon LexAmazon KinesisDynamoDBCloudFormation/CDKIAMAPI GatewayContact LensS3CloudWatchPreferred Certifications:AWS Certified Solutions ArchitectAWS Certified DeveloperAWS Certified AI Practitioner