Remote Bilingual Customer Service Rep

SummaryAs a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.Job Duties And ResponsibilitiesCustomer Experience Representative:$15.00 + .50/hr Language Differential - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training!What You’ll Be DoingTake back-to-back tech support or customer service phone calls with customers throughout the entirety of your shiftEngage with a diverse consumer base to provide solutions for customer needs and technical issuesWhat’s In It For YouCareer Growth: Opportunity to promote two levels within your first year!Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition ReimbursementExclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)This is a Full Time, Work-From-Home position with Company-provided equipment.Skills, Experience And RequirementsHigh school diploma or GED Six months of related customer service and troubleshooting experience and/or trainingFlexible to work shifts that might include evenings, weekends, or holidaysSmartphone or device with active data network connectionFluent in English and SpanishPre-employment screenAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetingsSkills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, IntegrityMust reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hireEchoStar will provide all initial equipment required to perform the role aside from home internet!A EchoStar-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of EchoStar.Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. EchoStar recommends that you maintain a backup/spare of each item to avoid downtime.Required AccessoriesUSB HeadsetUSB KeyboardUSB MouseUSB WebcamEthernet cableHome Internet And Dedicated Home Office Workspace WithStable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data capsWired ethernet between modem and PC without the use of an adapter: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supportedAll costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by EchoStar, except where required by law.Salary RangesCompensation: $15.00/Hour