Technical Support Engineer

Based out of Raleigh, NC, Technology Associates provides outsourced IT Support & IT Services (Managed Services) for small to mid-sized businesses across North Carolina. We are fanatically focused on being the best at what we do and delivering a level of service that amazes even the most demanding clients.To the right candidate, we offer:Salary commensurate with experienceFully remote position (work from anywhere in the United States)Paid benefits include health, vision, dental, 401K with up to 5% company match, and optional short-term/long-term disability18 days of paid time off per year in addition to HolidaysReimbursement for continued educationEmployee MarketplaceProfit-sharingDo NOT apply unless you are an overachiever and can prove it!! We expect the best from ourselves and our team every day. If you are looking for a place to hang out and collect a check, this isn't it, but if you want to be a part of something special, WE WANT TO HEAR FROM YOU!!!PositionTechnical Support EngineerSummaryThe Technical Support Engineer provides support to clients of Technology Associates. It requires the ability to work in multiple environments with various hardware and software platforms. The incumbent is expected to handle almost anything that comes their way — because we always find a way! All work must be performed correctly, within acceptable time limits, and as planned. The incumbent works independently with only general supervision, often directly with client staff, including decision-makers, from a home office or onsite at client locations as needed. Working hours outside the standard weekday schedule may occasionally be required.Duties & ResponsibilitiesConduct tests and verifications to ensure customer expectations are metTroubleshoot to isolate, diagnose, and resolve issuesProvide technical support through answering questions and assisting clientsMaintain and update documentation promptlyCommunicate effectively with clients, vendors, and staff to align expectationsEnsure high customer satisfaction by following procedures thoroughlyEnhance technical and customer service skills through ongoing education and certificationsExpectationsExcellent analytical and problem-solving skillsAbility to resolve issues quickly and think on your feetStrong verbal and written communication skillsCustomer service-oriented and detail-focusedSelf-motivated with minimal supervisionPunctual and reliable in commitmentsQualificationsMinimum 3 years of experience in technical support and troubleshootingProven results and ability to thrive under challengeExperience with Windows and MacOSXKnowledge of TCP/IP, DNS, DHCP, and common protocolsExperience with routers, switches, firewallsFamiliarity with O365/M365, Vendor Management, Domain/SSL Management, Azure CloudPrinter troubleshooting skillsActive Directory/Microsoft Entra, GPO management experienceExperience with Phone/VOIP solutions, Remote Access/VPNVMware/virtualization knowledge preferredExperience with Connectwise Manage, Automate, Screenconnect is a plusJ-18808-Ljbffr