School Technology Support Specialist

POSITION: School Technology Support SpecialistREPORTS TO: IT DirectorJOB GOALTo deliver timely, efficient, and professional technical support across designated district schools. This role ensures the continuous operation of the school technology ecosystem-encompassing student Chromebooks, end-user devices, network and internet connectivity, interactive displays, copiers, classroom phones, Google Workspace, and educational software-to foster a seamless digital learning environment.PERFORMANCE RESPONSIBILITIESTechnical Support & OperationsProvide comprehensive phone, remote, and daily onsite technical support to faculty, staff, and students across multiple district locations.Manage, monitor, and prioritize the helpdesk ticketing workflow to ensure timely acknowledgement, communication, and resolution of technical issues while maintaining accurate documentation.Perform routine and advanced troubleshooting, deployment, maintenance, and repair on student Chromebooks, end-user devices, interactive displays, classroom phones, and peripherals.Support new hire onboarding and staff transitions, including device imaging, account provisioning, equipment distribution, and providing targeted training on core district software and IT tools.Promote district IT security awareness by assisting end users with multi-factor authentication (MFA) setup, password best practices, and the identification of phishing attempts.Assist with the basic troubleshooting, monitoring, and escalation of network and internet connectivity infrastructure.Execute operating system updates and maintain administrative, classroom, and support software applications.Manage and troubleshoot user accounts, access permissions, and passwords across various district systems, including Google Workspace and educational software platforms.Perform other duties as assigned by the Director of Technology.Inventory, Assets & Maintenance* Maintain an up-to-date, accurate inventory of district hardware assets and peripherals through the IncidentIQ platform, including coordinating the deployment of new technology and the secure disposal of obsolete components.QUALIFICATIONSEducation & ExperienceHigh School Diploma or equivalent required; Associate's degree or technical school coursework in a related field preferred.Minimum of 1 year of professional experience in IT support and hardware/software troubleshooting (experience in an educational technology or K-12 environment preferred).Relevant CompTIA or Google certifications, or related technical credentials, are preferred.Skills & KnowledgeStrong foundational knowledge of Windows and ChromeOS operating systems, as well as Google Workspace for Education; prior experience with IncidentIQ and ClassLink is a plus.Excellent problem-solving, organizational, and time-management skills.Outstanding customer service and interpersonal communication skills, with the ability to explain technical concepts to non-technical staff and students.Ability to work effectively both independently and collaboratively within a team environment.Logistics & Physical RequirementsMust possess a valid driver's license and a reliable personal vehicle for travel between district school buildings.Expect and execute daily site visits to assigned school buildings to ensure a consistent, visible IT presence and prompt issue resolution.Physical ability to lift, carry, and move equipment weighing up to 50 lbs.Must successfully pass a criminal background check (CORI/SAFIS) and provide proof of U.S. citizenship or legal resident alien status.The Peabody School Committee reaffirms its policy of nondiscrimination related to race, religion, color, age, gender, national origin, sexual orientation or handicap in all matters involved in procuring, employing, promoting, transferring or terminating the employment of personnel. In similar manner, it reaffirms its policy against discrimination related to race, religion, gender, sexual orientation, national origin or handicap in the admission, instruction, counseling or dismissal of students regarding any courses or programs offered by the Public Schools and indicates its desire that each student be provided educational opportunities consistent with his/her aspirations and abilities .The Committee further indicates its acceptance of all federal and state laws and regulations dealing with the civil rights of parents, students and employees of the School Department.