Service Desk Agent (Tier 1 support)

IT Service Desk Analyst Detroit, MI - Onsite downtown12+ Months W2 contractor role with chance of extending or converting Role SummaryService Desk Analyst (Level 1)Provide first-level contact and incident resolution for all users with all issuesUses advanced troubleshooting skillsReview knowledgebase articles ensuring accuracy of contentProvide accurate and timely logging of incidents and resolutionMeet or exceed performance goalsEscalate problems as appropriate following Service Desk proceduresRequired Skills:1 year of recent experience in Service Desk/Help Desk operations