Technical Support Representative

Role: Technical Support Representative (TSR) (5 Months Contract)Experience: 0 to 1 YearsWork Model: 100% Remote (Work from Home).Must Requirement: Must have a dedicated, quiet workspace with high-speed internet connectivity. Own Laptop/DesktopInterview Steps- Assessment test , 1 interview Job Description:The Technical Support Representative (TSR) delivers multi-channel customerService and technical troubleshooting from a remote workspace.Handling phone, live chat, and web tickets, this role focuses on resolving user access issues, guiding product installation, and maintaining high customer satisfaction. Key Responsibilities:Multi-Channel Support: Handle incoming calls, chats, and web tickets efficiently from home.Technical Troubleshooting: Solve network connectivity, software downloads, and installation issues.Account Maintenance: Assist users with login problems and password resets.Product Guidance: Provide clear instructions on basic product navigation and features.Ticket Logging: Document detailed logs for every interaction to track query trends.Required Qualifications:Experience: 0-1 year in technical support, help desk, or customer service.OS Knowledge: Proficiency in Windows Operating Systems and basic networking principles.Software Skills: Experience with database navigation and Microsoft Office Applications.Communication: Strong verbal and written English communication skills.Soft Skills: Solid interpersonal skills, customer orientation, and strong self-discipline for remote work.