Front Office Associate

Job Summary The Front Office Operations Associate position serves as the primary point of contact for the Resort's onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others. Job Details Description Massanutten Resort Job Summary The Front Office Operations Associate position serves as the primary point of contact for the Resort's onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others. Required Customer service skills Problem-solving skills General computer skills Must be 15 years or older Preferred Prior customer service/guest relations experience Previous hotel/resort work experience Job-Type: Part-Time Typical Schedule Days Days vary from week to week Including evening and weekend Hours Varied hours 16 to 29 hours a week Compensation Pay: $12.77 Potential to earn more with the weekend differential Applications accepted until 2:00 PM on Friday, August 28. J-18808-Ljbffr