Host & Reservations Coordinator (Part Time/Seasonal)

Company DescriptionBackstage Winery is a family-owned, small-lot Napa Valley winery focused on delivering elevated, personalized tasting experiences. We are seeking a highly organized and detail-oriented Host & Reservations Coordinator to support weekend operations during our busy season.This role combines guest-facing hospitality with behind-the-scenes coordination to ensure each day runs smoothly from reservations to service execution.Role DescriptionPosition DetailsSeasonal position: May through NovemberSchedule: Friday through Sunday, 10:00 AM to 6:00 PMPart-time, hourlyKey Responsibilities:-Guest Experience & Communication-Answer phones and emails to assist with reservations and guest inquiries-Welcome and check in guests as needed, supporting the hospitality team-Maintain a warm, polished, and professional presenceReservations & Scheduling:-Manage reservations in Tock and guest records in Commerce7-Review bookings in advance and maintain accurate guest counts-Organize and update reservation details, notes, and special requests-Daily Team Coordination-Work with tour companies on guest counts-Align reservations with staffing and communicate updates to the team-Assist in assigning groups and managing the flow of the day-Pre-Service Setup-Print tasting menus and prepare daily reservation sheets-Highlight VIPs, large groups, and partner bookings-Ensure the team is set up for a smooth start to serviceOperational Support-Assist with guest flow, including early and late arrivals-Update reservations in real time throughout the day-Support the team as needed to maintain a seamless experienceQualifications-Previous experience in hospitality or customer service preferred-Strong organizational skills and attention to detail-Comfortable using reservation systems and basic technology-Excellent communication and multitasking abilities-Friendly, professional demeanor