Chat Support Specialist

Why checks apply: Handles live customer account interactions — background check required for all chat support roles.Location: Full Time / 100% Remote (United States)Salary: $35,000 - $44,000 per yearJob DescriptionWe are seeking Chat Support Specialists to handle real-time customer support conversations. This role involves accessing customer account details and resolving inquiries via live chat. A background check is required for all positions.ResponsibilitiesHandle multiple simultaneous live chat conversations with customersAccess customer account details to resolve inquiries quicklyEscalate complex issues to senior support or billing teamsMaintain accurate records of all chat interactionsFollow compliance guidelines when handling customer personal informationMeet chat response time and customer satisfaction targets dailyRequirementsHigh school diploma or GED requiredStrong written communication — fast, clear, professional typingAbility to multitask across several chat windows simultaneouslyMust pass a pre-employment background checkNo experience required — full paid training providedMust have reliable internet and a distraction-free home workspaceTo apply, submit your resume and complete our short online application form.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.