Box Office Manager

FLYNN CENTER FOR THE PERFORMING ARTSJOB TITLE Box Office ManagerJOB CLASSIFICATIONFull-time, Exempt, Benefits EligibleNights/Weekends as neededOn-siteThe Flynn is committed to creating an inclusive workplace that promotes and values diversity. We strive to be diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective. Our goal is to build and maintain an organization where everyone can do their best work. We believe that people of color, people from working class backgrounds, women, and LGBTQ people must be centered in the work we do; we strongly encourage applications from people with these identities or who are members of other marginalized communities.About The FlynnThe Flynn is Vermont’s leading performing arts organization and a statewide platform for creativity, connection, and civic engagement. Through performances, festivals, education programs, and public-space initiatives, the Flynn serves more than 165,000 people annually and plays a central role in Vermont’s creative ecosystem. The organization is guided by a bold 2025–2030 Strategic Plan focused on access, innovation, partnership, and national visibility.BASIC FUNCTIONThe Box Office Manager plays a key role in shaping how our community experiences the Flynn. This position leads all ticketing operations while fostering a welcoming, inclusive, and service-oriented environment for patrons and staff alike.Balancing strategic thinking with day-to-day operations, the Box Office Manager oversees ticketing setup, financial reporting, and data integrity. This role requires the ability to think strategically while leading and managing Box Office staff through clear communication, effective leadership, and a shared commitment to exceptional service. The Box Office Manager also supports and develops a team dedicated to making the arts accessible, engaging, and memorable for all.Characteristic Duties & ResponsibilitiesLead with a strong commitment to hospitality, ensuring the Box Office reflects the Flynn’s values of inclusion, creativity, and community connection.Model a positive, engaging, and respectful communication style with patrons andAdminister Tessitura ticketingWork closely with Programming and Rentals to build events in Tessitura, including pricing, packages, and discounts as requested.Partner with the Education Department to support Student MatineeExercise sound judgment and communicate proactively with CEIO, CGIO, the Director of Marketing & Sales, and Rentals Manager on emerging needs or challenges whenWork a flexible schedule, including evenings and weekends. When planning personal work schedule, balance administrative tasks with the need to be present during critical public services hours, e.g. popular member on-sales, sold out community shows, etc.Working With Box Office SupervisorsLead all aspects of ticketing operations including subscription, single ticket and group sales, complimentary tickets, gift certificates, etc.Ensure timely, thoughtful, and solution-oriented responses to patron inquiries andGather feedback about challenges and solutions in customerMaintain ticketing concierge service for J.J. Flynn members.Select, train, and support Box Office Agents and supervisors on appropriate procedures, software, credit card processing, handling difficult situations with customers, etc.Create and manage staff schedules that align with operational needs and public serviceReconcile daily sales and collaborate with Finance to ensure accuracy and accountability across all transactions. Provide reporting and audits as needed for internal teams and external partners.Stay informed of and share current sales, promotions, and policies regarding payment and exchangesCollaborate with Front of House team to deliver a cohesive, welcoming, and high-quality experience for every guest.Ensure adherence to the Collective Bargaining Agreement (CBA) and contribute perspective as needed during negotiations.SUPERVISION EXERCISEDDirect supervision of Assistant Box Office Manager, Box Office Supervisors, and all Box Office AgentsSUPERVISION RECEIVEDReports to the Chief Experience and Infrastructure OfficerQualificationsProficiency with Microsoft Office; experience with Tessitura or similar CRM systems strongly preferred. Strong interpersonal and communication skills, with a genuine commitment to customer service and community engagement. Ability to establish priorities, work independently, and proceed with objectives without supervision.Flexibility to work a variable schedule, including evenings and weekends. Strong problem-solving skills and the ability to remain calm and effective in a fast-paced environment. High level of discretion and professionalism when handling confidentialExperience in customer service, hospitality, or a relatedExperience managing and reconciling financialThis outline illustrates the type of work that characterizes the Job Classification. It is not an all-encompassing statement of the specific duties and responsibilities of, and qualifications for, the individual positions assigned to the Classification.