Customer Service Trainee - WFH

About Our Organization For decades, our focus has been simple: supporting hardworking families across North America. We partner with thousands of unions and member-driven associations, offering clear, trustworthy guidance on the benefits designed to protect their members. As the only fully unionized benefits provider , we operate with a higher level of integrity, transparency, and service. Families put their trust in us — and we work every day to earn it.Position Overview This role goes beyond working remotely; it's a chance to make a meaningful difference. You'll assist union members who have specifically requested a review of their benefit options. Your responsibility is to guide them through their choices, answer their questions, and ensure they fully understand the programs available to support their families.Key Responsibilities Engage with members through scheduled phone or virtual consultationsLead benefit review appointments in a clear, professional mannerBreak down program details in simple, easy-to-understand languageAccurately complete digital forms and required paperworkProvide follow-up communication to maintain strong relationshipsEvery interaction you have helps families feel more secure about their coverage and their long-term financial well-being.What We Offer Competitive Weekly Income with performance-based bonusesAdvancement Opportunities with a defined leadership trackFlexible Scheduling to design your full-time hoursFully Remote Work supported by proven systems and technologyResidual Income through long-term renewalsComprehensive Benefits including health, dental, and vision optionsOngoing Professional Development with coaching and mentorshipAnnual Company Trips — all-expenses-paid destinations such as Cancun, Puerto Rico, Las Vegas, Disney, and the BahamasWho Excels in This Role We're seeking individuals who bring:Strong, confident communication skillsReliable organization and attention to detailA genuine desire to help and educate othersA high school diploma or equivalentExperience in customer service, retail, or sales (an asset, but not required)Powered by JazzHR