Call Center Supervisor

Call Center ManagerProfessional Staffing is seeking a motivated Call Center Manager to lead the customer service and dispatch team of one of our trusted clients. This role ensures every call is answered with urgency, professionalism, and careturning inbound and outbound calls into booked appointments and loyal customers. As a key leader, you'll coach and motivate the team, monitor performance, and ensure seamless communication between the office and field technicians while driving operational efficiency and exceptional customer experiences.Location: Stockton, CAPay Rate: $28 to $32.50/hrRequirements of the Call Center Manager:Experience leading a call center or high-volume customer service team (HVAC/home services preferred)Strong coaching, communication, and problem-solving skillsHigh sense of urgency and customer-first mindsetAbility to analyze performance metrics and improve processesPositive energy, accountability, and team-first leadership styleResponsibilities of the Call Center Manager:Lead, train, and develop CSRs and outbound callersMonitor live and recorded calls; coach team to hit KPI goalsManage call performance: answer rate, booking rate, handle time, outbound volumeAssist with outbound calling and escalated customer concernsMaintain SOPs and improve call center processes and scriptsTrack and report weekly performance metricsPartner with leadership, service, and marketing to maximize scheduling and service successJoin a fast-growing team where your leadership directly impacts call conversion, customer satisfaction, and technician success.