Supervisor, Customer Service

Your Leadership.Our Power.Unlimited Potential.Taylor Corporationhasbig plans for thefutureand we need talented leaders to get us there. We power the world's leading brands-and ouremployees'careers-byunlocking potentialeverywherewe see it.Ifyou love to lead, are open tonewideasandinspirethe best in others, we should talk.We'repassionate about ourwork,we believe there is always a better way, andwe'relooking forprofessionals likeyou.Want to be part of something powerful?It'stime to look at Taylor.Your Opportunity: Taylor Corporation is looking for a Customer Service Supervisorto join one of our offices in Dayton, OH, White Bear Lake, MN or Amsterdam, NY.Work Authorization: To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.Your Responsibilities:Customer Service Leadership & Team DevelopmentLead, coach, and develop a team of 12 - 18 customer service professionals supporting branded merchandise initiatives for clientsEstablish performance expectations, conduct regular reviews, and provide ongoing feedback and trainingPromote a serviceoriented culture focused on responsiveness, accuracy, and client satisfactionServe as an escalation point for complex client issues and ensure timely resolutionClient & Account SupportOversee daily customer service operations while building a collaborative team culture Partner closely with Sourcing, Sales, Leaders, Operations and to ensure team delivers seamless client supportMaintain strong client relationships by ensuring consistent communication, proactive problem solving, and service excellenceSupport on-boarding of new clients, programs, and team membersProcess Improvement & ReportingDevelop and refine customer service processes, documentation, and best practicesTrack and analyze service metrics (response time, order accuracy, escalations, client satisfaction)Identify trends, risks, and improvement opportunities and implement corrective actionsSupport system enhancements, testing, and adoption of new tools or platformsYou Must Have:3 years of customer service experience, with prior leadership or supervisory responsibilityExperience in promotional products, branded merchandise, fulfillment, logistics, or eCommerce environments preferredStrong understanding of order management, inventory concepts, and customer service workflowsProven ability to manage multiple priorities in a fastpaced, deadlinedriven environmentSkills & CompetenciesStrong leadership, coaching, and communication skillsClientfocused mindset with a proactive, solutionsoriented approachHigh attention to detail and commitment to accuracyAbility to analyze data and use insights to improve processes and performanceComfortable working crossfunctionally and influencing stakeholdersMS Office Suite proficiencyThe anticipated annual salary range for this position is $55,000 - $70,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee.Taylor is proud to now offer "DailyPay". With "DailyPay