Implementation Consultant (New York)

About YouYou're a problem-solver who dives deep, learns fast, and applies knowledge to drive progress. Big challenges inspire you - you map the path and own the results. You love helping others, thrive in smart teams, and find motivation in shared milestones. You value fast iteration and real feedback from both your team and from customers. You're an early riser, and ready for your next adventure.About UsLevelpath is the modern AI procurement platform for global enterprises. Since our founding in 2022, we have been on a mission to make procurement delightful. Uniquely intuitive, Levelpath makes procurement more nimble in days and unlocks savings in weeks, while delivering clarity, control and intelligence for all stakeholders. Levelpath provides a complete view of spend for procurement, finance, legal and IT - from intake and sourcing to contracting and payment. Built in AI delivers contextually relevant and genuinely helpful answers, uncovering valuable opportunities and dramatically increasing efficiency. Global brands trust Levelpath's deep procurement expertise to transform their business outcomes and drive value from their supplier relationships.Pathfinders Wanted - Join Us!We're hiring a Implementation Consultant to help scale our platform and deliver value to customers from day one. You'll play a key role in the pre-sales process supporting AEs and demos, the onboarding and implementation process, and driving continuous customer value. This is an opportunity to join a a high-impact, customer-obsessed solutions team tackling procurement challenges head-on and play a critical role in our customer's success.This is a full-time position that will be based out of our New York City office..What You'll DoBuild deep, lasting relationships with our existing and future customersAdvise and support the implementation of Levelpath to our customersHelp plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accountsDevelop best practice guides and product documentation to share with customersIdentify champions and build relationships with key business stakeholders within accountsDrive new solution offerings to our customers by working directly with the sales teamBring new products to market by collaborating closely with the product & engineering teamRepresent the voice of your customers in product asksDrive and support customer health via adoption metricsCollaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team.What you Bring to the TableEmpathy, patience, and a sense of urgency when supporting customers4+ years of experience in a customer-facing/customer-management roleB2B SaaS experience in a fast-paced environmentBA or BSDemonstrated experience problem-solving with attention to detailStellar organizational skills and experience improving processesStrong written and verbal communication skillsAdaptability and ability to flourish in a fast-paced environmentComfort in managing multiple workstreamsAbility to communicate with stakeholders across product and engineeringEffective collaboration and self-starter mindsetAvailability for some travel - when the time comes to visit your customers!Benefits100% Medical, dental, and vision insuranceFlexible PTO, Parental Leave, Sick LeaveCompetitive compensation and equity package401kCommuter benefitsIn-office snacks and Friday team lunchesTeam-driven happy hours and celebrationsThe estimated annual cash salary for this role is $120,000- $170,000.