Retail Experience Manager

ABOUT US:Sundays was founded in Vancouver in 2019 by four friends with deep roots in furniture and retail. We design West Coast modern pieces: warm, functional, built to last. We sell direct to customers across the US and Canada, online and through showrooms in New York, Pasadena, Vancouver, Toronto, and Calgary. Our sister brand Hetta takes a more refined, traditional approach, while upholding the same commitment to quality.Reporting to the Director of Retail, the Retail Experience Manager will lead all aspects of our brand-new Santa Monica showroom, opening in June. This role blends team leadership, operational oversight, and customer experience to establish a strong foundation for success in a new market.DUTIES & RESPONSIBILITIES:Serve as the face of Sundays, delivering a thoughtful and engaging in-store customer experienceLead day-to-day showroom operations, ensuring efficiency, organization, and consistencyManage, coach, and develop the showroom team to drive performance and growthDelegate responsibilities across Brand Ambassadors to support seamless operationsRecruit, hire, and onboard new team members in alignment with brand standardsBuild relationships within the local community to establish and grow brand presenceHandle customer feedback and concerns with professionalism and careTrack payroll and commission, ensuring accurate and timely submission to payrollMonitor and manage showroom budgets, optimizing for efficiency and profitabilityOversee inventory levels and purchasing within budget parametersPlan and execute in-store promotions and sales eventsMaintain awareness of market trends and competitor activityAnalyze sales performance and forecast trends to inform decision-makingIdentify and implement improvements to operational systems and processesEnsure compliance with all legal, health, and safety standardsSKILLS & QUALIFICATIONS:3+ years of retail experience, ideally in a customer-focused environment1+ year in a leadership, key-holder, or supervisory roleStrong interest in design, furniture, or interiorsProven ability to lead, motivate, and develop a teamStrong customer service mindset with a focus on experience and relationship-buildingExcellent verbal and written communication skillsHighly organized with strong attention to detailProactive and self-directed, with a continuous improvement mindsetComfortable working with retail systems including Shopify, PIM, SAP, and FreshdeskProficient in Microsoft OfficeWHAT WE OFFER:Competitive base salary plus bonus.Comprehensive benefits plan (health, dental, vision)Paid time offGenerous product discounts for yourself, friends, and family.Professional development opportunities.The salary range for this role is currently budgeted at $65,000 - $75,000 annually.We appreciate hearing from all candidates; however, only those under consideration will be contacted. Sundays is proud to be an equal opportunity employer committed to inclusive hiring practices.