Product Engineer (Pharma)
About BasetwoBasetwo is a fast-growing Toronto-based AI-native company transforming Pharma & Chemical manufacturing. Our platform helps manufacturers accelerate process development, scale-up and tech transfer, improve quality control, and reduce operational risk using digital twins.We work with some of the world's leading manufacturers to bring modern AI into complex industrial environments. Our team combines deep expertise in chemical engineering, manufacturing, digital twins, and software development to solve high-impact industrial challenges.At Basetwo, you'll work directly with customers to build and deploy solutions that meaningfully improve how critical pharmaceutical and personal care products are manufactured around the world.The RoleWe're hiring a Product Engineer to work closely with pharmaceutical and chemical manufacturing customers to deploy AI-powered solutions in real lab-scale and GXP environments.This is a highly cross-functional role that combines engineering expertise, customer engagement, data and simulation analysis, and technical problem-solving. You'll work directly with customer stakeholders - from process engineers to plant leadership - to understand manufacturing challenges, analyze process data, develop simulation models and drive measurable improvements using the Basetwo platform.The ideal candidate is equally comfortable discussing plant or lab-scale operations with process teams, diving into process data using Python, and translating technical insights into customer value.Internally, you will function as the engineering subject matter expert and experienced voice of our customers, via demonstrated project experience across Basetwo's key focus areas of pharmaceutical and chemical manufacturing.Externally, you will help onboard enterprise partners by working with their process engineers and other stakeholders to maximize value derived from the Basetwo platform for process development/scale up or quality control initiatives, either through troubleshooting current workflows or architecting new workflows that could bring value to the customer.In collaboration with Sales, Product and Engineering, you will also have the unique opportunity to identify new product use cases, while building and shaping the direction of the Basetwo platform.What You'll DoThe Product Engineer is the manufacturer's trusted technical advisor for digital twins initiatives using the Basetwo platform. This includes:2. Technical Problem Solving & Communication Leading Customer Success InitiativesPartner directly with pharmaceutical and chemical manufacturing customers to deploy and scale Basetwo solutionsLead technical onboarding and implementation of digital twin projects across pilot, lab, and commercial manufacturing environmentsBuild trusted relationships with process engineers and scientists, operators, and technical leadership teamsIdentify opportunities for process scale up/tech transfer, operational improvement, and AI-driven insightsTranslate customer pain points into actionable technical solutions and product feedbackDrive successful project execution from initial discovery through deployment and measurable business impactAnalyze manufacturing, process, and lab/DoE datasets to uncover process bottlenecks and optimization opportunitiesDevelop simulations, models, and analytical workflows using Python and the Basetwo platformWork with industrial data systems and historians to integrate and contextualize manufacturing dataCollaborate closely with product, engineering, and machine learning teams to improve platform capabilitiesCommunicate technical findings clearly to both technical and non-technical stakeholdersSupport troubleshooting and root-cause investigations in complex manufacturing environmentsContribute to continuous improvement initiatives across customer manufacturing operationsRequirements5-7+ years of engineering experience in pharmaceuticals and/or chemical manufacturingStrong understanding of plant, pilot, and lab-scale pharmaceutical manufacturing processesPassion for using Python for simulation, modelling, and process analysisProven ability to understand and analyze process and lab/DoE dataStrong communication skills with the ability to work directly with customer stakeholdersProactive problem-solver with a demonstrated track record of driving continuous improvement initiativesExperience working in cross-functional technical environmentsKnowledge of enterprise historians such as OSIsoft PI, DeltaV, Wonderware, GE Proficy, or similar industrial systems is valuableBenefitsWhy Join Basetwo?Work on cutting-edge AI applications in pharma manufacturingCollaborate with a highly technical and mission-driven teamSolve meaningful problems in pharmaceutical and chemical productionGain exposure to leading global manufacturing organizationsOpportunity for ownership and impact in a rapidly growing companyCompetitive compensation, equity, and benefits package