Technical Support Specialist

S1 Technology is hiring a Technical Support Lead - a highly skilled technician and handson problem solver who thrives in complex environments. This is not a management or project management position; it's an opportunity to lead through technical expertise, peerlevel coaching, and example. You'll support the team by taking on the hardest technical issues, helping others work through complex problems, and setting a high bar for quality and communication, not just "fix tickets." In This Role, You Will Respond to client support requests by phone, email, and remote tools, and stay with the issue until it is resolved. Troubleshoot workstations, servers, Microsoft environments, and core network issues like switches, firewalls, WiFi, and VLANs in client environments. Own client tickets from beginning to end with escalated support from your team when needed to ensure efficient and effective resolution of the tickets. Keep clear notes in tickets, manage your queue, and communicate realistic timelines so clients know what to expect. ExperienceSkillset Requirements Background experience with supporting end-users in a fast-paced service desk, technical support, or similar role where you owned issues instead of just routing them. Extensive experience supporting: Microsoft 365 Administration (SharePoint, Teams, and related services) Windows Server Administration Basic networking conceptstroubleshooting PC hardwaresoftware troubleshooting Supported end users in an MSP or other client-facing IT setting and juggled multiple tickets or projects at once. Communicated clearly with end users in a variety of mediums (i.e. phone, email, client portal, etc.) to understand and resolve issues timely and accurately. At S1 Technology, values matter have fun, never lie, be meticulous, be innovative, and be bad ass but humble. If you want to grow in a place where you can own your work and see your impact on real clients, we'd like to hear from you.