Customer Service Representative

About Us At CryptoGex, we specialize in organizing innovative technology events, conferences, and brand activations. Our mission is to create engaging, high-quality experiences that connect brands with their audiences through well-executed live events. Position Overview We are looking for a dependable and customer-focused Customer Service Representative (CSR) to support attendee communications and client interactions for our events. The Customer Service Representative will act as a key point of contact for event attendees, partners, and vendors. This role involves handling inquiries, resolving issues, and ensuring a positive experience before, during, and after events. Key Responsibilities Respond to customer inquiries via phone, email, and chat in a timely manner Provide accurate information about event schedules, registration, and logistics Assist attendees with registration issues and ticketing support Handle and resolve customer concerns professionally and efficiently Maintain records of customer interactions and feedback Support on-site customer service during live events when needed Follow company procedures and service standards Qualifications High school diploma or equivalent required Strong verbal and written communication skills Problem-solving mindset with attention to detail Ability to multitask in a fast-paced environment Basic computer skills (Microsoft Office, email platforms, CRM systems) Compensation & Benefits Competitive hourly pay ($18.50 - $28.50/hour) Health, dental, and vision insurance options Paid time off and holidays Career growth opportunities within events and operations Training and development programs Supportive team environment