Manager, Data Operations

Overview In this role you lead data-ops for Azure Data Lake within KPMG's Digital Nexus, ensuring platform stability and proactive monitoring. You drive MSP coordination across time zones, oversee incident response, and maintain strong documentation and governance. You’ll report on performance, risks and issues to stakeholders and coach technical staff to continuously improve operations. This is a chance to shape data platform reliability in a global, collaborative environment. Compensation / Benefitscomprehensive benefits packagemedical and dental plansvision coverage401(k) plansdisability and life insurancePersonal Time Off ResponsibilitiesLead MSP resources and day-to-day monitoring of Azure Data Lake pipelinesEnsure platform stability through proactive monitoring and timely incident resolutionOwn SLA performance by tracking metrics and driving corrective actionsOversee end-to-end data operations monitoring and communicate performance, risks, and issues to stakeholdersMaintain and govern operational documentation, platform design artifacts, and troubleshooting proceduresServe as primary escalation point for operational issues and coach cross-functional technical staffUphold integrity, professionalism, and respectful work environment Key requirementsMinimum five years of experience in data operations with data pipeline monitoring and incident responseStrong knowledge of Azure Data Factory, Azure Databricks, Azure Data Lake Storage Gen2, and Generative/Agentic AI conceptsBachelor's degree preferred; high school diploma or GED requiredExperience leading MSP teams across multiple time zonesAbility to develop and maintain clear technical and operational documentationRecord of meeting SLAs and performance metrics with a continuous improvement mindsetStrong communication and collaboration skills with cross-functional stakeholdersAuthorized to work in the U.S. without visa sponsorship now or in the futurestrong communicationcollaborationleadership and coachingAzure Data FactoryAzure DatabricksAzure Data Lake Storage Gen2