Help Desk Analyst

Help Desk IA DAY IN THE LIFEServes as the primary IT contact for helpdesk support calls across the entire end user environment.Monitors helpdesk email, tickets & phone line and provides IT support and resolution to end users via the phone.Coordinates day to day help desk ticketing system and works with IT staff to provide end user solutions.Strives to provide first call resolution for all end users.Maintains end user documentation, knowledge base and recurring communications to end user community to help achieve first call resolution.WHAT YOU’LL NEEDOne to three years of experience in the installation, configuration, and support of Windows based computer hardware, software, and peripheralsrequired. Previous experience in and strong focus on customer service required.Minimum of a two-year post-secondary degree in Information Technology or related field, or equivalent combinations of education and work experience required.WHAT WILL SET YOU APARTService Now experience is preferred.