Residential Supervisor

Posted Friday, March 13, 2026 at 4:00 AMWe accept applications for open positions. We are an equal opportunity employer.Job PurposeThe primary function of this role is to provide for the continuous direction and day-to-day operation of the program. Provide oversight for all assigned individuals and supervision to all assigned staff.Essential FunctionsMaintain the health and well-being of the individuals EPI serves.Ensure adequate staffing to meet the individuals' needs.Follow up on all employee documentation ensuring it is accurate and up to date.Report all policy violations to appropriate personnel.Schedule and facilitate staff meetings that include a robust training component.Participate in all individuals' referrals, admissions, placement, and discharge.Ensure compliance of documentation requirements as applicable (i.e. daily notes, monthly fire drills and other pertinent documentation).Review and sign off on all billing documentation to ensure Agency compliance.Maintain ongoing, cooperative communication with family members, service providers, community partners, peers, supervisors, clinical professionals and administration.Provide positive role modeling for staff and residents.Provide on-going supervision and program training for all assigned staff; ensure Agency-wide training is compliant.Serve as on-call on a rotating basis.Assist individuals with toileting and personal care needs when necessary.Ensure all vehicle paperwork is completed; checks daily and follows up with staff as necessary.Performs other duties as assigned by Program Manager and/or designee within scope of practice.Non-Essential FunctionsComplete and distribute monthly activity calendar.Participate on various committees as able.ComplianceMust maintain confidentiality and exercise discretion concerning all business-related matters, including but not limited to board/vendors/donors' names, investigations, finance, operations, and employee relations matters.Must be willing to complete specific company required trainings as mandated by our governing agency, Office for People with Developmental Disabilities (OPWDD), at time of hire and annually thereafter.Must adhere to all departmental /company policies & procedures at all times & ensure compliance with direct report.Maintain AMAP certification.Education and ExperienceMinimum high school degree with five years' experience in the human service field; or combination of related degree and relevant experience. Bachelor's degree preferred but not required.SupervisionProvide direct, in the moment, coaching and training to direct support professionals on best practices and trainings to implement the systems of care on behalf of served individuals.Min 2 years' experience in supervisory role to include; performance management, coaching, and performance reviews.Computer SkillsStrong working knowledge of Microsoft programs to include Email, Word, Excel, PowerPoint, Teams.Ability to navigate electronic documentation program (i.e. Medisked, Evero).Ability to complete online training requirements.QualificationsMature interpersonal/professional skills to effectively collaborate, resolve issues and maintain confidentiality.Good verbal and written communication skillsDemonstrated ability to use poise, tact, and diplomacy, during difficult and/or stressful situationsProven ability to work in a fast-paced environment, with demonstrated ability to manage multiple tasks, and customer requests, while meeting deadlinesStrong working knowledge of Microsoft programs to include Email, Word, Excel, PowerPoint, Teams, and electronic medical record systems (e.g., Medisked)Must possess and maintain a valid NYS Driver's License-a vehicle is required for business travelObtain all required training within 90 days of being hired and updates as requiredPhysical DemandsThe physical demands described below are representative of those that are required to successfully perform the essential functions of this job. Individuals with disabilities, which impact their ability to perform the essential functions, will need to review reasonable accommodations with Human Resources.Must be able to talk, hear, stand, walk, and/or sit for extended periods of time; may have to twist, bend, use hand to finger, stretch with hands and arms. Specific vision abilities required by this job include close vision and ability to adjust focusMay be exposed to strong odors from time to time.Must be able to lift and carry up to 50 lbs.Employee must be able to perform Strategies for Crisis Intervention and Prevention - Revised (SCIP-R) if requiredMust be able to perform CPR and first aid if requiredWhile performing the duties of this position, exposure to changing weather conditions will occur.INDEmpowering People's Independence(EPI)1650 South AvenueRochester, N.Y.14620Call or Text us at (585)204-0896recruiter@epiny.orgJ-18808-Ljbffr