Customer Service Manager

Position Title: Customer Service ManagerReports to: Store ManagerLocation: 717 Industrial Boulevard Abilene, Texas 79602Contract type: Full-Time, PermanentWorking hours: 40 hours per weekPay Rate: $11.00 per hourAbout BibliUBibliU is an award-winning education company that provides Day 1 access to affordable course materials, making learning more equitable and effective, in addition to providing campus store management. We partner with over 3,000 educational publishers, including Pearson, Oxford University Press, and Wiley, to offer a wide range of high-quality content to students. Our platform provides rich engagement data to academics and allows students to find information faster. We have disrupted the textbook industry by reducing the cost of education significantly and increasing publisher sales.Founded in late-2015, we are a rapidly growing company transforming the way students and educators access and interact with learning materials. Our revenue has grown rapidly, with 150% YoY growth in the last three years. Last year, we raised $21m in a Series B funding round led by Nesta Impact Investments, with participation from Guinness Asset Management, Stonehage Fleming, and Oxford Sciences Enterprises.In late 2023, we acquired Texas Book Company (now 'BibliU Campus') in order to deliver a more complete solution of products and services to higher ed students, faculty and administrators across the US! Since the addition of BibliU Campus, we have seen a dramatic increase in customers due to a much improved product market fit. We are very excited about our growth and are expanding the team to meet our new market potential!We are a diverse and inclusive team of professionals who are passionate about education and technology. Our culture is fast-paced, innovative, and dynamic, and we are always looking for talented individuals to join our team. If you are looking for a challenging and rewarding career in edtech and campus store management, BibliU is the perfect place for you. Join us and help revolutionize the way students and educators access and interact with learning materials!Position OverviewThe Customer Service Manager is responsible for delivering friendly, helpful customer service and ensuring the efficient operations of the Campus Store. The role involves operating and overseeing cash register activities, supporting team members, assisting with inventory maintenance, and ensuring the daily presentation and organization of merchandise. This position offers on-the-job training and a supportive team environment!What you will be doing:Assisting customers in-store and over the phone with professionalism and a positive attitudeOperate the case register accurately in line with store policies and proceduresMaintain clean and organized displays, ensuring shelves are stocked and well presentedCheck in, price and display supplies and general merchandiseParticipate in inventory counts and help track stock levelsRecord price changes and promotions accuratelyNotify appropriate staff about out-of-stock or defective itemsFollow up with customers regarding special orders and notify them of any issues or arrivalsReport marketing trends and customer feedback to supervisorComplete any additional duties as assigned What we are looking for: Experience working in a retail or cashier roleFriendly, reliable and customer focusedComfortable handling transactions and basic stockroom tasksStrong attention to detail in cash handling and record-keepingHigh school diploma or equivalent