PMO / Business Operations Manager (EC & TikTok Shop)

PMO / Business Operations Manager (EC & TikTok Shop)Location：US-based (California preferred) / Open to RemoteFluent in English & Mandarin requiredRole OverviewWe are looking for a PMO / Business Operations Manager to act as a business hub and management extension for the EC Lead. This role will work closely with leadership to drive execution, improve operational professionalism, and institutionalize business knowledge across teams.This is a high-visibility, high-impact role ideal for someone who is strong in execution, structure, and cross-functional coordination, with hands-on experience in TikTok Shop (TTS) operations. Exposure to other e-commerce platforms (Amazon, Shopify, etc.) is a strong plus.You will help turn strategy into action, and action into repeatable systems.Key ResponsibilitiesBusiness Execution & PMO Ownership- Act as a central coordinator across multiple business initiatives and accounts- Drive execution of leadership priorities and ensure follow-through across teams- Track key initiatives, milestones, risks, and dependencies- Identify execution gaps and proactively push for resolutionOrganizational & Process Improvement- Help define and enforce professional communication standards across teams- Improve cross-functional collaboration and service delivery efficiency- Standardize workflows, documentation, and reporting structures- Support the build-out of scalable operating mechanismsKnowledge & Capability Building- Document and systematize business learnings, best practices, and playbooks- Help teams turn ad-hoc execution into structured methodologies- Support internal training and knowledge-sharing initiativesNew Business Exploration & Strategic Support- Partner with leadership to research and explore new business opportunities- Support analysis, pilots, and early-stage execution for new initiatives- Help assess feasibility, risks, and operational implications of new ideasStakeholder Communication- Serve as a communication bridge between leadership and execution teams- Support preparation of internal updates, briefs, and decision-support materials- Work cross-functionally with operations, BD, content, and platform partnersQualifications- 2+ years of relevant work experience in e-commerce or operations- Hands-on experience with TikTok Shop (TTS) is required- Experience with other e-commerce platforms (Amazon, Shopify, etc.) is a strong plus- Fluent in English and Mandarin Chinese- Strong organizational, communication, and execution skills- Comfortable working in fast-paced, ambiguous environments- High sense of ownership and ability to operate with limited supervision- Strong problem-solving skills and business judgmentWhat Success Looks Like- Leadership initiatives are executed clearly and on time- Cross-team communication becomes more professional and structured- Business knowledge is documented and reused, not lost- New ideas move faster from concept to pilot to decision- The EC Lead’s management bandwidth is meaningfully extended