AV System Support & OIT Network Migration

Lead Audio Visual (AV) EngineerWork LocationPrimary: On‑Site – VA Denver Logistics Services (DLS), Golden, COSecondary: Remote diagnostics and engineering support as directed by VA System AdministratorsEmployment TypeFull‑Time or Contract (W2/1099) On‑call availability required for emergency responsePosition OverviewThe Lead AV Engineer serves as the technical authority for the support, sustainment, and lifecycle management of enterprise‑class Audio Visual systems at the Denver facility. This role is responsible for engineering‑level troubleshooting, system integration, preventive maintenance oversight, and VA OIT network migration support, ensuring continuous, secure, and centrally manageable AV operations.The Lead AV Engineer works closely with VA System Administrators to ensure AV systems built on Crestron, QSC Q‑SYS, and Shure platforms are properly configured, documented, maintained, and restored in accordance with the Performance Work Statement (PWS).Core Responsibilities AV System Migration to OIT Network Act as technical lead for AV system migration activities supporting VA OIT integrationPerform engineering discovery and validation of:existing AV architecture and signal flowcontrol system logic and dependencies (Crestron)DSP/audio routing, profiles, and endpoints (QSC Q‑SYS)microphone and RF environments (Shure)Support configuration updates enabling centralized VA managementValidate network‑integrated AV endpoints in coordination with VA OITProduce or contribute to the AV System Migration & Configuration Report, including:as‑built documentationconfiguration summariesvalidation/testing resultsSemiannual Testing, Inspection & Preventive MaintenanceLead and execute semiannual engineering‑level PM events across all AV spacesPerform and verify:end‑to‑end functional testing (audio, video, control)control processor and DSP health checksfirmware/software version validationphysical inspections (racks, cabling, connectors, airflow)system performance benchmarking and verificationIdentify risks, degradation trends, and improvement opportunitiesAuthor Semiannual Testing & Preventive Maintenance Reports with engineering findings and recommendations Troubleshooting & Corrective Maintenance (Routine & Emergency)Serve as lead escalation point for routine anomalies and emergency system failuresMeet contractual response requirements:Emergency response ≤ 6 hoursRoutine response ≤ 24 hoursPerform advanced diagnostics and root‑cause analysis across:AV signal pathsDSP logic and audio processing chainscontrol system execution and device communicationnetwork‑integrated AV endpointsDirect corrective maintenance actions and validate full system restorationProduce Routine/Emergency Issue Response Reports detailing:diagnostics performedroot causecorrective actionspost‑repair verification resultsEngineering & Contract SupportCoordinate all service delivery with VA System Administrators for access windowsProvide technical input for parts identification and repair recommendationsMaintain engineering documentation, service logs, and configuration recordsSupport COR/QASP surveillance through clear, defensible technical evidenceEnsure all work complies with VA security, safety, and facility policiesRequired Technical Competencies (Senior‑Level)AV Systems EngineeringEnterprise AV system design, integration, and sustainmentConference rooms, training spaces, and executive AV environmentsAdvanced troubleshooting across audio, video, and control domainsControl, DSP & Audio PlatformsCrestron – control processors, touch panels, system logic familiarityQSC Q‑SYS – DSP design files, routing, endpoint monitoringShure – wireless microphone systems, RF coordination, tuningNetwork‑Integrated AVWorking knowledge of:Ethernet/IP fundamentalsVLAN awareness and QoS conceptsAV devices operating on enterprise networksAbility to collaborate with IT/OIT staff without violating boundary controlDocumentation & ReportingEngineering‑grade technical writingAbility to produce:migration reportsPM inspection narrativesroot‑cause analysis documentationProficient with Microsoft 365 tools (Word, Excel, Outlook, Teams)Certifications (Strongly Preferred)Applicants with one or more of the following are strongly preferred:AV / SystemsAVIXA CTS (CTS‑D or CTS‑I is highly desirable)QSC Q‑SYS Level 1 or Level 2Crestron certifications (Control Systems / Programming / Fundamentals)Shure RF or networking certificationsNetworking / ITCompTIA Network+Cisco CCNA (or equivalent experience)Minimum Qualifications5+ years experience supporting and engineering enterprise AV systemsDemonstrated experience operating as a technical lead or SMEProven ability to:diagnose complex multi‑system failurescoordinate technical activities with IT administratorsdeliver under response‑time constraintsAbility to lift/carry AV equipment (up to 50 lbs) and work in racks/ceilingsStrong verbal and written communication skillsSecurity & Suitability RequirementsMust be eligible for Tier 1 / Low Risk (NACI) background investigationMust comply with security, privacy, and access requirementsNon‑personal services role (no inherently governmental functions)Performance Success IndicatorsZero missed response timesClear, timely, and defensible technical reportingMinimal repeat incidents through effective root‑cause resolutionStrong coordination with VA System AdministratorsPositive COR feedback under QASP surveillanceATS / Resume KeywordsLead AV Engineer, AV Systems Engineering, Crestron, QSC Q‑SYS, Shure, DSP, Control Systems, Dante, AV over IP, Root Cause Analysis, Preventive Maintenance, Network‑Integrated AV, RF Coordination, Government Facility Support, NACI Eligible