Verification Specialist

Verification SpecialistA company in Laguna Niguel is seeking a detail-oriented Verification Specialist to conduct thorough screenings, ensure compliance, and provide exceptional service. This is a temp to hire position. The shift is Monday to Friday 8AM to 5PM. The pay is $18-22/hr based on experience and training will be provided. Key Responsibilities:Conduct thorough and efficient research to verify the accuracy of information provided by candidates, ensuring that the screening process progresses smoothly and within designated timelines. Process background reports in strict adherence to current reporting guidelines and industry standards, maintaining integrity and confidentiality throughout. Conduct drug and alcohol screenings as part of the verification process. Provide prompt follow-up and follow-through on all requests, reports, and escalations, ensuring that no task is left unresolved or overlooked. Adhere to prescribed scripts and guided call paths within the software platform to ensure consistency and efficiency in communication with candidates and colleagues. Maintain an up-to-date and comprehensive understanding of all current guidelines and regulations relevant to the screening process. Ensure the accuracy and timely delivery of all reports, meeting or exceeding established turnaround times. Communicate with candidates and peers with tact, diplomacy, and professionalism, fostering positive relationships and a supportive work environment. Cultivate a mindset of continuous improvement, actively seeking opportunities to enhance processes and procedures for greater efficiency and effectiveness. Remain open to cross-training in other functions outside of immediate responsibilities, contributing to a flexible and adaptable team dynamic. May participate in mentoring, training, and coaching of new team members within the immediate team, contributing to their professional development and success. Track and report results in accordance with company guidelines and policies, ensuring transparency and accountability in all activities. Job Requirements:College degree preferred but not necessary with equivalent experience 1 to 3 years of office experience Strong interpersonal skills Ability to maintain composure and handle disputes and escalated customer issues with professionalism. Exceptional organizational and problem-solving abilities. Bilingual proficiency is advantageous. Analytical thinking skills to evaluate, resolve, or escalate client requests/issues as needed. Ability to communicate effectively at all levels within the organization (internally and externally). Team player mindset with the ability to collaborate effectively in a team environment. Benefits: Medical, Dental and Vision Insurance Telemedicine 24/7 Employee Assistance Program (EAP) Life and AD&D Insurance Short-Term and Long-Term Disability Health Savings & Flexible Spending Accounts (if applicable) 401(k) Retirement Plan Compensation / Pay Rate (Up to): $18.00 - $22.00 Per Hour