VP, Service Delivery (Remote)

HOW TO APPLY (IMPORTANT)We review candidates based on who they actually are — not just what their resume says. Here’s what we ask of everyone who applies:Please apply using this Google form: https://forms.gle/9ihy6K77ExAp8PFf6You will be asked to upload your resume and a short video introduction as part of the process.Step 1: Submit Your ResumeSend us your resume with a brief note on why this role caught your attention.Step 2: Record a 60–120 Second Video IntroductionThis is required. We want to hear from you before we talk to you.In your video, please answer both of the following questions:Describe a time you scaled a service team without sacrificing quality.How would you structure Service Delivery for a firm doubling in 24 months?Keep it to 60–120 seconds. Shoot it on your phone if you need to — production quality doesn’t matter. Clarity, confidence, and candor do....VP, SERVICE DELIVERYLocation: Remote — with potential for occasional travel for quarterly management off-sites, annual company all-hands, and occasional conferences and meetings with key customers/vendors.Reports To: CEO today; COO/Integrator eventuallyDepartment: Service DeliveryType: Full-Time, LeadershipCompensation: $135,000–$150,000 base + performance bonus up to 50% + long-term incentive potentialWho We AreMighty Financial partners with growth-minded business leaders ($2M–$20M revenue) to bring clarity, discipline, and forward momentum to their financial operations. We deliver managed accounting and advisory services that help clients make better decisions and build stronger companies.We are building a firm that scales with intention — operationally sound, people-first, and relentlessly improving.The RoleThe VP, Service Delivery owns the performance, scalability, and profitability of our entire service delivery function. This role ensures our accounting and advisory services are executed with excellence, consistency, and discipline.This leader is responsible for building the systems, structure, and team that allow Mighty to grow without breaking quality, culture, or margins.This is not a player-coach role long-term. It is a strategic leadership seat focused on outcomes, not task completion.Core Responsibilities1. Delivery ExcellenceOwn end-to-end service delivery across all accounting and advisory engagementsEnsure consistent execution of our defined service modelStandardize and optimize onboarding, month-end close, and advisory workflowsImplement quality control systems that prevent downstream issues2. Financial PerformanceOwn gross margin across service linesManage capacity planning, utilization, and realizationEnsure engagements are scoped and staffed correctlyImprove operational efficiency without sacrificing quality3. Leadership & Talent DevelopmentLead Directors and functional leaders within Service DeliveryEstablish clear scorecards and accountability rhythmsHire, develop, and retain high-performing leadersBuild a bench that supports scale4. Client OutcomesEnsure consistent, high-quality client experienceMonitor retention, satisfaction, and engagement metricsIntervene decisively when accounts show risk5. Operational InfrastructureDrive SOP documentation and process disciplineOversee systems (QBO, reporting stack, workflow tools)Improve visibility through dashboards and KPIsVP, Service Delivery ScorecardWe manage by outcomes, not activity. Here's how success is measured:Financial - Service delivery gross margin ≥ target % | Utilization ≥ target % | Realization ≥ target % | Engagement profitability by service lineOperational - ≥95% on-time month-end closes | Reduced rework / QC flags quarter-over-quarter | Documented SOP adherence across teamsClient - Retention rate ≥ target % | NPS ≥ target | Expansion revenue within existing accountsPeople - Leadership bench strength established | Team engagement ≥ target benchmark | Reduced regrettable turnoverWhat Success Looks Like in 12 MonthsService delivery runs predictably and profitablyLeaders own their numbers and develop their teamsMonth-end close is disciplined and on-timeGross margins improve without sacrificing qualityGrowth does not create operational chaosQualifications10+ years in accounting, outsourced accounting, or professional services5+ years leading multi-layer teamsStrong understanding of GAAP and advisory modelsExperience scaling service operationsEOS or structured accountability framework experienceCompensation Philosophy - VP LevelWe reward impact, ownership, and measurable results:Base Salary: $135,000 – $150,000 (Competitive base salary aligned with leadership market benchmarks)Performance Bonus : Up to 50% of performance-based bonus tied to gross margin, retention, and operational KPIsRetirement : 401(k) with up to 4% company matchPTO : UnlimitedLong-Term Upside : Incentive potential tied to firm performance as we scaleRemote Setup : $500 work-from-home stipendDevelopment : Up to $3,000/year for professional development supportCareer Path : Clear path to SVP/COO-level leadershipCompensation reflects the level of responsibility — this seat materially impacts firm profitability.HOW TO APPLY (IMPORTANT)We review candidates based on who they actually are — not just what their resume says. Here’s what we ask of everyone who applies:Please apply using this Google form: https://forms.gle/9ihy6K77ExAp8PFf6You will be asked to upload your resume and a short video introduction as part of the process.Step 1: Submit Your ResumeSend us your resume with a brief note on why this role caught your attention.Step 2: Record a 60–120 Second Video IntroductionThis is required. We want to hear from you before we talk to you.In your video, please answer both of the following questions:Describe a time you scaled a service team without sacrificing quality.How would you structure Service Delivery for a firm doubling in 24 months?Keep it to 60–120 seconds. Shoot it on your phone if you need to — production quality doesn’t matter. Clarity, confidence, and candor do.