Microsoft 365 - Exchange Online (Torrance)

Position: Microsoft 365 - Exchange OnlineLocation: Torrance, CA (Onsite)Mode: FulltimeJob Description:Proactive in direct client communication and capable of managing customers effectively with an onsite presence.Manage Microsoft 365 environment at L2, L3, L4 level and must know exchange servers and their rolesWorking Experience in the mail flow in detail for Exchange/O365 hybrid environmentWorking Experience of different type of connectors available in exchange/ Microsoft 365Working Experience of M365 mail filtering/hygiene solution, Microsoft Exchange Edge server and Active DirectoryGood understanding of SSO with M365, including ADFSSound knowledge of Email client like Microsoft Outlook, MS Teams and OWAGood knowledge of Mail Archiving solution, troubleshooting and configuration of Anti-spam, SPF, DMARC, DKIM, Address client connectivity,Address service availability issues within the organizational span of controlManage services using the supplier, and the client implemented ITIL processes and practicesTo adhere to quality standards, regulatory requirements and company policiesTo provide support for on-call escalations and doing incident & problem managementTo independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the teamTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen CasesWork on value-adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drivesTo participate or contribute to the business in the creation of proposals to drive Service improvement plansKnowledge/Experience of MS Teams, SharePoint, and eDiscovery as an Admin is PlusKnowledge/Experience of MS Purview and MS Security Portal as an Admin is PlusMinimal job requirementOver all experience 8-10 year 4 to 5 years managing a large scale M365 hybrid environmentA Master's degree and Microsoft Certification a plusPrevious Microsoft 365 administration and troubleshooting experience is requiredFamiliarity with some of the following areas: Azure, Microsoft Hyper-V, Microsoft Exchange Edge server's administration, of TCP/IP (OS, firewalls configuration)Ability to quickly learn, understand and explain technical informationAbility and desire to take ownership of client issues through resolutionExcellent time management skillsAbility to work in a fast-paced environment