Guest Service Representative - FULL TIME

←Back to all jobs at Hampton Inn Home2 Suites Austin EastGuest Service Representative - FULL TIMEAustin, TX Full-time $18.00/hourAbout Hampton Inn / Home2 Suites East AustinThe Hampton Inn / Home2 Suites East Austin, managed by Vista Host Management &Development Company, offers dual-brand hospitality in a vibrant part of Austin, Texas. Justminutes from downtown Austin, the hotel provides easy access to cultural attractions, livemusic venues, and tech hubs. With 200+ rooms, guests can enjoy complimentarybreakfast, an outdoor pool, and modern amenities suitable for both leisure and extendedstays.Position SummaryThe Guest Service Representative is responsible for all guest interactions at the frontdesk, including registration, departure processing, and communication of hotel services.This role requires a high level of customer focus, providing an opportunity for an engagingand outgoing personality to create positive guest experiences. Duties also includeprocessing payments and responding to guest inquiries, while following all procedures setby management.WHO IS THIS POSITION FOR?The Guest Service Representative role is best suited for someone who: Enjoys engaging with guests and has a friendly, outgoing personality. Has strong communication skills and a passion for delivering excellent customerservice. Is adaptable, able to handle multiple tasks, and can maintain a positive attitude in afast-paced environment. Takes ownership of guest experiences, ensuring they are pleasant andaccommodating.WHY JOIN OUR TEAM? Competitive hourly pay with opportunities for performance-based incentives. Vacation / Sick / Bereavement / Holiday Pay. Health/Vision/Dental Insurance. Life / STD Insurance. 401k. Employee Discounts (Brand Hotels & Company Hotels). Free, Third-Party Employee Assistance Program (personal and professional). Opportunities for growth within Vista Host’s expanding portfolio.Duties And Responsibilities Provide exceptional customer service to all hotel guests, making their stay ascomfortable and enjoyable as possible while achieving team and brand goals. Perform quality assurance (QA) requirements for the front office department. Ensure compliance with hotel policies, procedures, and relevant ordinancesregarding personnel, security, cash handling, guest relations, and safety. Remain highly visible and readily available for guests, taking initiative to offerassistance or answer questions. Adhere to hotel credit policies, including credit card authorization, direct billaccounts, cash payments, and incidental deposits. Manage guest complaints, taking ownership to resolve issues and ensure superiorguest satisfaction. Greet, register, suggestively sell (and upsell), issue room keys, and assign rooms in afriendly and efficient manner. Provide information about the hotel, amenities, local dining, attractions, and traveldirections. Accurately check out guests and communicate departures to housekeeping. Make, confirm, and cancel reservations via telephone, computer, and writtencommunication. Answer and route internal and external phone calls in a friendly manner, followingprescribed procedures. Update the shift-to-shift log regularly to ensure clear communication betweenshifts. Maintain cleanliness and organization of the hotel lobby, coffee stations, and frontdesk area. Assist other departments as needed and perform other related duties as assigned.Position Requirements Must be able to communicate effectively in English, both written and verbally. Must be able to stand for extended periods. Must be able to lift up to 20 lbs. Ability to work independently and manage tasks without supervisionPlease visit our careers page to see more job opportunities.