Information Technology Manager

Level 3 Audio Visual is seeking a passionate IT Manager to help us shape the future of AV innovation. Could this be the right role for you?About Us:Level 3 Audio Visual is a full-service AV integration company that is on a mission to transform how organizations engage with AV technology. We deliver customized solutions and provide comprehensive support to ensure our clients' AV systems elevate their communication and collaboration. As we continue to grow, we're seeking passionate professionals who are ready to innovate and help drive the future of the AV industry.Everything we do is supported by our Core Values:Improve every dayDo whatever it takesTake ownershipSlow down to speed upLearn, share, repeatElevate othersAbove all, build trustIf this sounds like you, you might be a great fit for our team, and we'd love to talk to youAbout the Position:The IT Manager is responsible for leading and maturing Level 3 Audiovisual's Information Technology function through strong IT Service Management (ITSM) discipline, hands‐on technical leadership, and a deliberate focus on process and policy.This role serves as the primary interface between IT and the business, collaborating closely with leadership and functional teams to deliver measurable business value from technology investments. The IT Manager ensures IT services are secure, reliable, cost‐effective, and delivered through repeatable, well‐defined, and documented processes that support the company's operational and growth objectives.This is a leadership role that is also hands‐on, requiring a mature systems administrator who understands how disciplined processes, clear policies, and sound technology decisions directly impact business outcomes.What You Will Do:Job Responsibilities:Lead and mature IT Service Management (ITSM) by driving structured processes, policies, and continuous improvement to ensure consistent, reliable service delivery.Provide hands-on technical leadership, supporting systems administration, troubleshooting complex issues, and ensuring technology solutions align with real business needs.Lead and develop the IT team, setting clear expectations, driving accountability, and partnering cross-functionally to support business objectives.Own IT financials, including budgeting, forecasting, vendor management, and lifecycle planning to ensure cost-effective technology investments.Oversee asset and system lifecycle management, ensuring standardized processes for procurement, deployment, and maintenance of IT resources.Maintain strong security, risk, and compliance practices, communicating technical risks in business terms and ensuring business continuity.Partner with leadership on strategic initiatives, leveraging technology to drive operational efficiency and support company growth.What We're Looking For:Education and Certifications:High School Diploma or equivalent requiredFour-year degree in Information Technology, Computer Science, or related field preferredIT Service Management (ITIL or equivalent)Microsoft 365 / Endpoint Management certificationsSecurity related certifications are a plusExperience:Minimum 7 years progressive IT experienceMinimum 2–3 years' experience leading or supervising IT staffDemonstrated experience operating within an ITSM frameworkExperience managing IT budgets, forecasting, and asset lifecyclesStrong background in systems administration and endpoint managementWhat We Prefer:Experience owning or administering an IT Service Management (ITSM) platform such as Freshservice or equivalent.Experience managing Microsoft 365 environments, including identity, access control, collaboration, and security features.Experience with endpoint lifecycle management for Windows and macOS devices in a business environment.Experience supporting and governing SaaS‐based business systems (ERP, project management, collaboration, or knowledge platforms).Experience operating in a cloud‐first or fully cloud‐hosted IT environment.Experience aligning IT operations, budgets, and lifecycle planning to business objectives.Level 3 Audiovisual is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Level 3 Audiovisual participates in the E-Verify Program where and as required by law.Please note that all legitimate communication from our team will only come from platform generated emails or from email addresses ending in @l3av.com. We will never request software downloads, financial information, or login credentials at any point in our interview or hiring process.