Supervisor District Field Service - WI/MN/ND/SD

Brief DescriptionWhat Matters at Magid? YOU do!"The number one key to growth is having good people and that’s what has driven us at every stage of the game." - Greg Cohen, CEOAt Magid, we’re not just passionate about safety—we’re passionate about people. As an industry leader, we’ve built an innovative and collaborative environment where diversity is celebrated, ideas are valued, and personal and professional growth never stops.Are you ready to join one of the fastest growing departments at Magid? Do you have experience in world class customer service, coaching for the best results, excellent verbal and written communication skills, and leading a diverse team across multiple states (WI/MN/ND/SD)?As a Field Service Supervisor, you will be on the forefront of our expanding onsite services offering. You will be creating Magid customers for life by coaching and leading your team to ensure a first-class service experience for our customers. In this role you’ll be managing a team of up to 25 Field Service Representatives and their schedules to provide the service for our field inventory solutions, ensuring seamless installs at new customers, and continuing to develop your team for best results. In addition to that, you get to enjoy a career with a family-oriented, family-owned business, voted one of USA Today’s Top Workplaces (for the 4th year in a row!).Essential Responsibilities:Build partnerships with customers and field salesCoach and enhance the development of their field service teamAssist in the logistical and inventory operationsImplement policies and support action plans made by Field Service ManagerAssign and coordinate scheduled work for field service repsRestock and service assigned customer sitesProvide backup coverage when neededTravel in vehicle up to 4 hours with overnight stay if neededAudit and approve field service rep time cardsPrepare timely reports regarding performance of subordinates and vending machinesAssist in employee on-boarding processConduct scheduled conference calls with your teamPrepare various data reports for Field Service ManagerOperations/Support Work directly with field service reps and/or customers to troubleshoot issues in a timely mannerResolve vending issues remotely and/or on-site as necessary in a timely manner. Provide support for all vendor management solutionsContact partnered groups as necessary to resolve any issuesLog and track vending incidents and/or request in the ticketing systemWork closely with vendsupport to process adds, changes, and removal of items in vending machinesPerform vending machines cycle counts when necessaryAssure safe operation of assigned vehicle by completing vehicle safety checksProvide hands-on training to FSR’s on vending machines and other VMI systemsRequirementsHigh School Degree, Associates degree or College degree is a plus2-3 years of field service experience including managing a teamHighly self-motivated with a sharp attention to detailExcellent interpersonal skills including team building, oral, and written communicationHands-on experience with Excel (e.g. formulas, pivot tables, filter)Hands-on experience with database systems (e.g. CribMaster, IMBi, Web Portals, etc.)Hands-on vending machine repair experience; industrial vending machines preferredMust have excellent time management and organization skillsMust be self-motivated and be able to work proficiently unsupervisedAbility to resolve problems internally and externallyGood mechanical and technical aptitudes, knowledge of vending machines, computer software and databasesAbility to complete assigned tasks under stressful situationsWork remotely with internal departmentSummaryActual pay will be adjusted based on job-related factors permitted by law, such as experience and training, geographic location, additional qualifications such as licensure or certifications, market factors, and responsibilities. Magid offers a variety of benefits to our team members including:Health, dental, vision, life and disability insuranceBonus plan401k retirement plan with company matchCompany provided Profit SharingParticipation in Magid Paid Time Off (PTO) Policy 9 Paid HolidaysMagid Glove & Safety is a leading manufacturer, distributor, and importer of hand protection and safety products, e.g,.work gloves, fall protection, reusable and disposable respirators. We are an innovative, growing, and privately held business, that has been delivering safety solutions to thousands of companies since 1946.Magid is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.