Clerical Float

Clerical FloatJob Type: Full-Time / Non-ExemptJob Schedule: Monday - Friday, with the possibility of a weekend shift as neededJob Location: Muskegon, MIHackley Community Care is seeking a reliable, adaptable, and customer-focused Clerical Float to join our team. Under the supervision of the Patient Access Manager and/or Site Manager, this role provides flexible administrative support across multiple departments and locations to ensure smooth daily operations.Benefits and Perks:Paid holidaysPaid time offQuarterly bonusRetirement planMedical, dental, vision, and other insurancesVendor discountsPosition Summary:The Clerical Float is a versatile team member who supports a variety of administrative functions, including medical, dental, and school reception; mail courier services; switchboard operations; medical records; and patient coordination. This role requires flexibility, strong organizational skills, and the ability to multitask in a fast-paced healthcare environment.Job Responsibilities:Reception (Medical, Dental, School-Based Health):Greet and assist patients in a professional and welcoming mannerSchedule appointments and manage calendarsCollect and update patient demographic and insurance informationVerify insurance and collect copays and patient balancesManage patient check-in and check-out processesMail Courier:Distribute internal and external mail and packages between locationsSwitchboard:Operate the main phone line, directing calls and assisting with inquiriesManage incoming faxes and general communicationsMedical Records:* Maintain and organize patient records* Ensure accuracy, confidentiality, and compliance with regulationsPatient Coordination:* Assist new patients with registration and onboarding* Provide information and support to ensure access to servicesJob Qualifications:* High school diploma or equivalent required* One year of medical office or medical records experience or training within the past five years preferredSkills & Abilities:Strong interpersonal and professional communication skillsExcellent organizational skills and attention to detailHigh level of accuracy in workBasic computer proficiencyAbility to adapt and multitask in a dynamic environmentStrong teamwork skills with the ability to build positive working relationshipsExcellent customer service skillsSelf-motivated with the ability to work independentlyAbility to travel between multiple facility locations as needed