Customer Service Representative

Position: Customer Service RepresentativeDepartment: Customer ServiceReports To: Director of Customer ExperienceEmployment Type: Full-Time / Non-Exempt / On-SiteJob SummaryWe are seeking a skilled Embroidery Digitizer to convert artwork and logos into high-quality stitch files for embroidery production. This role is critical in ensuring designs translate accurately onto various materials while maintaining brand integrity and production efficiency.Key ResponsibilitiesAnswering customer inquiries and help them with their order needsAnswering live customer inquiries and help them with their order needsAccurately performing data entry of daily duties.Build rapport with customers to help uncover additional product needsBe passionate about the Brand and the products we sellAnswer inbound chats on social media platformsAnswer inbound callsEngaging with customers and getting feedback on their experienceProvide in office feedback to ManagementQualifications1+ years of Customer Service experienceHigh attention to detail and ability to manage multiple projectsStrong problem-solving and time management skillsCompensation: $17 - $19BenefitsPaid Time Off Health insurance 401k benefitsEmployee discount