Workers' Compensation Claims Supervisor

Questpro is partnered with a leading Workers' Compensation carrier in Baton Rouge, Lousiana to find a Workers' Compensations Claims SupervisorThis is a hybrid role, 4 days in office with 1 day WFH. Flexible schedule and only a 37.5 hour work week.The company provides excellent training and administrative & leadership support. Low claim count and a cohesive team environment, with generous benefits & PTO.Job SummaryThis position is accountable for ensuring the prompt, efficient, and high-quality processing of claims.Essential FunctionsSupervises claims staff to ensure delivery of quality and responsive claims serviceAssists in the planning and implementation of claims programs to meet business objectives of timeliness, quality, and legal complianceCommunicates objectives and expectations, monitors performance, provides guidance and upgrades skills of team members through trainingMonitors work assignments and performance to meet service standardsInvestigates and resolves complex and unusual claims and authorizes payments within delegated authorityManages department productivity and coverage to ensure high customer service standardsMay establish reserves and make recommendations to the Assistant Claims Manager on cases exceeding personal authorityReviews check register in Assistant Claims Manager’s absenceEnsures compliance by following guidelines, contracts, and state and federal insurance regulationsContributes to the department’s effort by accomplishing related results as neededCode of Conduct: Always conduct yourself in a professional and ethical manner, even when away from the office. You are an extension of LUBA, and your actions should always reflect positively on the company.Qualifications RequiredExcellent computer skills using Microsoft Word, Excel, and OutlookExcellent verbal and written communications skillsExcellent relationship building, conflict resolution, and team building skillsStrong skills in time management, planning, and organizationMust be able to handle multiple tasks, take initiative, and work independentlyEducation/Experience RequirementsBachelor’s degree or equivalent business experienceApply today or schedule a meeting directly with the Recruiter.https://calendly.com/questproelder/supervisor-job-talk