IT Helpdesk Technician

At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.BenefitsMedical and Dental401K PlanPaid time off and vacationGrowth opportunitiesPaid TrainingFamily owned and operatedLong term job securityResponsibilitiesSupport, maintain and implement Microsoft Windows workstations, clients and printersSupport, maintain and implement Microsoft Windows servers to provide the following services: Exchange, File services, Print services, Network services (DHCP, AD, DNS)Documents, report, track and resolve incidents in the Help Desk softwareMaintains central source of information enabling Help Desk Technicians to rectify issues with minimal disruption to businessProvide Help Desk presence during normal business hours. Provide remote Help Desk coverage one full Saturday per month in rotation with other IT staff (every 3 weeks)Coordinate and provide 1st and 2nd level support for addressing new and open issuesInterface with automobile manufacturer IT support to resolve open issuesRegular schedule M-F, 8AM-5PM, after hours and weekend work as neededQualificationsAdditional responsibilities as assigned by IT DirectorValid Driver’s LicenseOne Year Helpdesk Experience (preferred)Excellent customer service, communication, and time management skillsAbility to quickly adapt to changing project requirementsMust possess ability to manage multiple projects concurrentlyStrong knowledge of Windows Server 2008 and newer server technologies, Active Directory, Group Policy and Microsoft ExchangeExpert technical knowledge of MS Office, Windows 7/8/10, workstation (laptop/desktop)Working knowledge of TCP/IP based LAN and WAN technologies and basic working knowledge of Cisco networking equipment & configurationMust be a United States citizen with a valid driver's license and clean driving recordMust be willing to travel on a daily basis between locationsCompensation Range: $50,000 - $60,000 per yearWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.