Service Supervisor

Position SummaryThe Service Supervisor is responsible for overseeing front-end operations to ensure fast, friendly, and accurate service. This role supports store leadership by supervising cashiers and service desk associates, maintaining efficient checkout flow, ensuring cash handling accuracy, and delivering an exceptional customer experience.Key ResponsibilitiesFront-End Operations Supervise daily operations of checkstands, self-checkout, and service desk. Manage staffing levels to ensure efficient customer flow and minimize wait times. Support opening, closing, and shift transitions. Monitor front-end performance and address operational issues in real time.Customer Service Deliver and model excellent customer service standards. Resolve customer concerns, complaints, and escalations professionally. Assist with returns, exchanges, and service desk transactions. Create a welcoming and positive shopping environment.Cash Handling & Compliance Ensure register accuracy and proper cash handling procedures. Perform till counts, audits, pickups, and end-of-day balancing. Enforce company policies, procedures, and loss prevention practices. Maintain accountability to minimize shrink and errors.Team Leadership Train, coach, and develop front-end associates. Delegate tasks and ensure completion of daily priorities. Promote teamwork, efficiency, and accountability. Maintain a positive, professional work environment.Store Communication & Support Communicate promotions, updates, and expectations to front-end team. Coordinate with other department leaders to support overall store operations. Assist with scheduling and coverage as needed.QualificationsHigh school diploma or equivalent preferredPrevious cashier, front-end, or customer service experience requiredSupervisory or leadership experience preferredStrong communication and problem-solving skillsAbility to multitask in a fast-paced environmentBasic math and computer skillsPhysical RequirementsAbility to stand for extended periodsFrequent walking, bending, and reachingAbility to lift up to 25 lbs occasionallyWork EnvironmentRetail grocery settingFast-paced, high customer interaction environmentFlexible schedule including evenings, weekends, and holidaysJ-18808-Ljbffr