Front Office Coordinator

Position Qualifications: Bilingual:Fluent in English and Spanish (spoken and written) isrequired Experience:Minimum of 4 years front office administrative and customer service experience, preferably in an educational or nonprofit setting isrequired Education: AA Degree or Higher Required, High School diploma or equivalent Customer Service:Demonstrated ability to provide outstanding customer service and build positive relationships with community partners, stakeholders, families and staff Technical Skills:Proficient with computers, including Microsoft Office Suite and basic office equipment isrequired Communication:Excellent verbal and written communication skills in both languages isrequired Organization:Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment Teamwork:Collaborative, flexible, and willing to support both administrative and programming needs Job Description. The Front Office Assistant role at North Bay Childrens Center (NBCC) is a vital position that bridges both administrative operations and program support at our Headquarters in Novato. The ideal candidatewill be bilingual (English/Spanish) , possess at least 2 years of front office administrative and customer service experience, and demonstrate exceptional customer service and computer skills. This role ensures a welcoming, efficient, and supportive environment for families, staff, and visitors. Position Requirements: Front Desk Operations:Greet and assist families, children, staff, and visitors, ensuring a positive and professional first impression at all times Keep front office printed promotional and marketing materials current Answer and direct phone calls, respond to emails, and manage general inquiries Maintain daily visitor logs and ensure compliance with safety and security protocols Monitors Main Entrance, buzzing visitors into the officeAdministrative Support:Provide administrative assistance, including scheduling, filing, data entry, and document preparation Assist with maintaining records, reports, and confidential files in compliance with NBCC policiesProgram Support:Coordinate communication between families and program staff, translating as needed Assist with organizing program materials, events, and meetings Support the implementation of program activities by preparing materials and providing logistical supportCustomer Service:Deliver exceptional customer service to all stakeholders, addressing questions and concerns with empathy and professionalism Foster a welcoming and inclusive environment for families and guests from diverse backgroundsTechnology & Office Management:Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other software platforms for daily tasks Troubleshoot basic office equipment and technology issues Order and maintain office & copier supplies and inventory Work with Facilities team through Work Orders as neededCollaborations and Communication Provide reception support for administration, greeting guests, directing flow, receiving packages and processing incoming and outgoing mail/packages Will use computers, tablets/iPad, and other office equipment Update front office welcome display daily Ensure that all guests sign in and receive temporary badges, collect and maintain all guest badges for Brayton Campus Work Environment Noise level in the work environment is frequently loud Will work outdoors and indoors Will use computers, tablets, cell phone (if provided), and other office equipment Will work alone as well as with other peers and supervisors Will work with and around children ages 0 6 Human Resources Health screening as required in section 101216(g) Tuberculosis test & document as specified in section 101216(g) Criminal Record Clerance and/or criminal records exemption (DOJ, CACI & FBI) Valid Drivers License Child Abuse Managed Reporter Training (online) Employee Rights (Lic 9052) Proof of Immunizations for MMR, Tdap & Flu Current CPR & First Aid Covid19 Vaccination Physical Demands Health clearance by a physician Ability to fulfill physical requirements of the job including lifting up to 50 pounds, range of movement including squatting, bending, reaching, standing, and sitting Proof of current Immunizations (Measles, Pertussis, Influenza, COVID-19) T.B. clearance within the past year Compensation details:28-30 Hourly Wage PIba1a62dab0ea-26289-40099588