AI Ops & Strategy, Product Ops

Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Aprio, Crowell & Moring, and Frost Brown Todd, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel’s AI Time platform.Our team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you.The RoleWe're building a new AI Operations & Strategy team with a clear mandate: make Laurel the most productive company per headcount by embedding AI into every workflow that matters. This team sits inside the Office of the CEO, focusing on executing extremely high leverage high visibility initiatives across the organization.As a member of the AI Ops & Strategy team, you'll focus on Product, Engineering, and company-wide operations with a product focus. You'll map workflows, identify automation opportunities, and ship solutions that save meaningful time. Your job is to help these teams do 10x more with fewer people.This role is equal parts strategist, builder, and coach. The right person will thrive on autonomy, love fast iteration, and get energy from helping others become radically more effective.What You'll DoPartner with Product, Engineering, and Ops leaders to understand workflows, pain points, and goalsBuild and deploy AI agents and automations using Dust, Claude Code, Clay, n8n, Replit, Lovable, Cursor, and GumloopPrototype internal tools for knowledge retrieval, onboarding automation, and process optimizationOwn end-to-end rollout of AI initiatives including training, change management, and adoption trackingCreate playbooks and knowledge-sharing resources to scale impact across the companyAct as an internal coach, helping teams level up their comfort and fluency with AI toolsManage vendors, negotiate contracts, and ensure all tools meet our security and compliance standardsTrack and report ROI on implemented solutions including time saved, cost reduced, and throughput improvedWhat We're Looking For2-5 years in Product Ops, Technical PM, Solutions Engineering, or internal tools roleHands-on experience with Claude Code, Clay, n8n, Replit, Lovable, Cursor, and Gumloop. You've built real workflows with these tools.Strong working knowledge of AI tooling landscape including Claude, ChatGPT, and similar toolsProven ability to work cross-functionally in fast-paced, high-ownership environmentsComfortable prototyping with low-code and code-first platformsSharp process thinker with a strong sense of "what good looks like" across business functionsLifelong learner with a strong bias for action and experimentationBonus: experience building internal tools, knowledge systems, or developer productivity workflowsWorking at LaurelWe are a lean, high-talent, high-trust team committed to building something that will stand the test of time. If you're excited to shape the future of work, contribute meaningfully, and grow quickly, we want to hear from you.Flexibility and LogisticsLocation: This role is in-person, based in our San Francisco, Los Angeles, or New York offices. We may consider exceptionally qualified candidates who are based in other locations in the United States and who are willing to travel to our offices at least 25% of the time.Compensation: Competitive salary, equity, comprehensive health coverage, 401(k), wellness/commuter/FSA stipends. For candidates based in New York, Los Angeles, or San Francisco, the base salary for this role is expected to be between $130,000-$170,000 USD. Actual salary will be determined based on candidate experience and qualifications.Time Off: Flexible PTO and sick days, and a "life happens" policy—we've got your backWhy Join LaurelTo date, we've secured significant funding from renowned venture capitalists (Google Ventures, IVP, Anthos, Upfront Ventures), as well as notable individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis OhanianA smart, fun, collaborative, and inclusive teamGreat employee benefits, including equity and 401KBi-annual, in-person company off-sites, in unique locations, to grow and share time with the teamAn opportunity to perform at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your "why," dancing in the rain, being your whole self, and sanctifying timeWe encourage diverse perspectives and rigorous thinkers who aren't afraid to challenge the status quo. Laurel is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are not able to support visa sponsorship or relocation assistance.If you think you'd be a good fit for this role, we encourage you to apply, even if you don’t perfectly match all the bullet points in the job description. At Laurel, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. Every day, we aim to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!Compensation Range: $120K - $160K