CARE MANAGER SUPERVISOR

Job DetailsDescriptionI. SPECIFIC RESPONSIBILITIESSupervision Supervise and support Care Managers through regular individual and team supervision Oversee caseloads to ensure timely documentation and compliance with regulatory requirements Review and maintain electronic health records (EHR) for accuracy and completeness Provide coaching, performance feedback, and professional development support Assist with audit preparation and ensure program readiness Key Performance Indicators (KPIs,documentation, reporting) Participate in field visits, case conferences, and interdisciplinary team meetings (IDT) Manage staff schedules and coverage; provide direct services as needed Collaborate with internal teams and community partners to support client outcomesTraining & Development Schedule and track required trainings (DOH, Compliance, HIPAA, Health Homes, Relias,others) Ensure completion of mandated annual trainings Facilitate staff training and provide program updates Monitor and communicate policy or program changes to staff and leadershipStaff Support & Performance Management Provide real-time coaching, field-based supervision, and case guidance Deliver performance evaluations, corrective action, and recognition (with HR support) Promote leadership development and problem-solving skills among staffWorkplace ExpectationsII. RELATIONSHIP WITH OTHERS & IN THE WORKPLACE Maintain professionalism, confidentiality, and clear boundaries Support a positive, team-oriented work environment Demonstrate strong leadership, communication, and crisis intervention skills Promote culturally responsive, family-centered careWorking Conditions This is an office/field-based position, Nassau & Suffolk County as well as the 5 boroughs of NYC.All office days, staff meetings and supervisory meetings are in-person and or virtual and held at oneof our two locations (Brooklyn/Dix Hills). New York residency requiredEducationIII. Qualifications: Master’s degree preferred in Social Work, Nursing, Public Health, or related field Bachelor’s degree required with minimum 4+ years of experience in child welfare, care management,or a related fieldExperience 2–5 years of supervisory or managerial experience Experience in Health Home, care coordination, or case management programs Strong knowledge of DOH regulations, Health Home standards, and compliance requirements.All Health Homes Serving Children (HHSC) Care Managers Supervisors must: Complete Children Adolescent Needs Assessment (CANS)NY training Be CANS-NY certified annually Meet exam score requirements:Supervisors: minimum 80%Care Managers: minimum 70%Skills & Competencies Strong leadership, staff development, and performance management skills Excellent communication, organization, and problem-solving abilities Experience with electronic health records (e.g., Foothold) and documentation oversight Ability to manage multiple priorities, deadlines, and audits Strong crisis intervention and decision-making skillsIV. Perks & BenefitsSCO Family of Services offer a comprehensive benefits package designed to support its employeesCareer Growth, Financial Security, And Overall Well-being, Including Flexible Spending Accounts (FSA) Group Term Life Insurance Voluntary Term Life Insurance Voluntary Short-Term and Long-Term Disability Insurance Clinical supervision hours for LMSW licensure Staff development and professional growth opportunities Agency Laptop & Cell Phone Travel Reimbursements for scheduled visits Tuition Assistance Program (TAP) 12 paid holidays per calendar year Up to 24 vacation days after one year of employment Health & Wellness Challenges and initiatives