Client Services Representative (CSR) Operations Support

Client Services Representative Full-Time M-F 09:00 - 18:00 with Rotating Weekends | On-Site | 24/7 Operations | Transportation & LogisticsWhy This Role MattersAt Excel, we support time-critical deliveries that truly impact people's lives from legal documents that finalize adoptions to life-saving medical shipments. Our Client Services Representatives are the communication hub that keeps everything moving accurately, calmly, and on time.This is not a script-based call center role. It's a fast-paced operations support position where your judgment, empathy, and attention to detail matter.Job SummaryThe Client Services Representative (CSR) supports high-touch, time-critical clients by coordinating delivery activity, entering and verifying shipment data, resolving issues in real time, and maintaining constant communication with customers and internal teams.CSRs are essential to our 24/7/365 operations and are trusted to make decisions quickly while maintaining accuracy, professionalism, and empathy.What You'll DoCommunicate with clients regarding active, time-sensitive deliveriesEnter, update, and verify shipment data with a high degree of accuracyMonitor deliveries and proactively resolve issues or delays, making real-time decisions under pressureMaintain calm, professional communication in urgent situationsFollow client, regulatory, and company proceduresWhat We're Looking ForStrong verbal and written English communication skillsAbility to remain focused and accurate in a fast-paced, interruption-heavy environmentHigh sense of urgency and accountabilityEmpathy-driven customer service mindsetComfort with multitasking and frequent task switchingOpen availability to support a 24/7 operationCurrent shift M-F 09:00 - 18:00 with Rotating WeekendsPreferred (but not required):Call center, dispatch, logistics, or high-volume customer service experienceAdditional RequirementsBackground and drug screening requiredWe are an E-Verify employer.Completion of required training upon hire, including HIPAA, Bloodborne Pathogen, Dry Ice, TSA, and COVID-19 safety trainingBenefitsPaid HolidaysPaid Time Off (PTO)Group Health Insurance (including vision)Group Dental Insurance401(k) Retirement Plan with company matchFlexible Spending Accounts (medical & dependent care)Life InsuranceWhy ExcelWe take the long viewdoing the right thing for our customers, drivers, and employees. We trust our people with meaningful responsibility and support them with training, teamwork, and growth opportunities.If you want work that matters, a team that supports you, and a role where your decisions make a real difference, we'd love to hear from you.