GSOC Operator

GSOC OperatorHave a passion for service? Ready to build a career, not just find another job? M1 Global has the opportunity you've been looking for!About Us:At M1 Global, we are reshaping the security industry with a dynamic, service-driven approach. We are proud to provide top-tier security and loss prevention services to our valued clients and we're growing fast! If you're ready to be part of a company that values your commitment and supports your career goals, apply today!What We Offer:Weekly Pay - Your hard work rewarded fast.Competitive Benefits - Health, Dental, Vision, and more.Flexible Schedules - Work-life balance matters.401 (k) Program - Invest in your future.Easy Online Application Process - Get started in minutes!Your Responsibilities:Provide Excellent Customer ServiceMonitor CCTV Camera System and accurately document activity in a daily reportObserve, Survey, and Report on activities at your assigned locationRespond Rapidly in critical situationsStrong situational awareness and ability to assess potential threats.Proficiency in using security systems (CCTV, access control, alarm panels).Strong customer service and interpersonal skills to interact professionally with visitors and employees.Ability to enforce security policies with firmness and diplomacy.Excellent verbal and written communication skills.Ability to remain calm under high-pressure situations and emergencies.Physically capable of standing for extended periods, conducting patrols, and responding quickly to security incidents.Visitor Management & Access ControlGreet and verify visitor identity upon arrival.Utilize a visitor management system to check guests in and out.Issue visitor badges and provide appropriate directions.Maintain accurate and detailed visitor logs.Enforce security policies to prevent unauthorized access.Security & SurveillanceMonitor CCTV cameras, alarm systems (fire/intrusion), and access control panels for any irregularities.Conduct security patrols and inspect assigned areas to ensure a safe environment.Identify potential security risks and mitigate them before escalation.Maintain communication with the on-site security team and operational staff.Incident Response & ReportingReport any security breaches, suspicious activities, or safety concerns to Metro One leadership.Respond promptly to alarms and emergencies, including fire drills and evacuation procedures.Provide immediate support during medical emergencies, fires, and security threats.Communication & Customer ServiceAnswer calls and inquiries with professional etiquette.Educate visitors and employees on security protocols and policies.Maintain a positive and professional demeanor while ensuring safety procedures are followed.What We're Looking For:Strong situational awareness and ability to assess potential threats.Proficiency in using security systems (CCTV, access control, alarm panels).Strong customer service and interpersonal skills to interact professionally with visitors and employees.Ability to enforce security policies with firmness and diplomacy.Excellent verbal and written communication skills.Ability to remain calm under high-pressure situations and emergencies.Physically capable of standing for extended periods, conducting patrols, and responding quickly to security incidents.Why M1 Global?If you're looking for more than just a job - if you want to be part of a growing, supportive team where your hard work matters - Metro One is your next career move. We are dedicated to delivering unmatched service to our clients and creating a best-in-class work environment for our employees.Grow your career. Strengthen your skills. Make a difference.M1 Global is an Equal Opportunity Employer.Must have a valid/active Security Guard Card BSISMust have reliable form of transportation to and from assigned workstationsHave or the ability to obtain a CPR, First AID, AED CardMultitasker, 1 year experience in SOCAble to sit and stand for 8 hoursStrong technical aptitudeProven customer service skills