Returns & Authentication Assistant

We are seeking a detail-oriented and highly organized Returns & Authentication Assistant to support the efficient processing of returned merchandise across wholesale and select direct-to-consumer channels. This role plays a critical part in ensuring inventory accuracy, upholding authentication standards, and maintaining a seamless returns experience across the business.The ideal candidate will have experience in retail resale, logistics, or returns processing, along with a strong understanding of luxury product authentication. This individual will work cross-functionally with Customer Experience, Wholesale, Finance, Operations, and Authentication teams to ensure all returned items are properly evaluated, documented, and routed in accordance with company standards.Key Responsibilities:Process, inspect, and track incoming returns, ensuring accuracy, condition, and policy complianceDocument return details, including reason codes and product condition, within internal systemsAssess returned merchandise for authenticity and resale eligibility, escalating concerns as neededPartner with cross-functional teams to resolve return-related issues and support timely refunds, exchanges, or creditsMaintain organized records and support inventory reconciliation effortsAssist the Authentication team with product verification and uphold strict authentication standardsIdentify and flag damaged, counterfeit, or non-compliant items for further reviewContribute to process improvements to enhance efficiency and accuracyMaintain a clean, organized, and compliant workspaceQualifications:1–2 years of experience in retail resale operations, logistics, returns processing, or a related field preferred1–2 years of experience in luxury authentication preferredStrong attention to detail and ability to manage high-volume workflows with accuracyProficiency in inventory or order management systems is a plusExcellent communication and problem-solving skillsAbility to work both independently and collaborativelyHigh level of discretion when handling sensitive or high-value merchandiseFlexibility to support business needs, including peak return periods