Senior Clinical Director, ECRS - Remote

Senior Clinical Director (ECRS)At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.The Employer Concierge Referral Service (ECRS) is UnitedHealthcare's premier, physician-led concierge referral program serving large employer clients - including 40% of the Fortune 100 and 69% of the Fortune 500. Through a curated network of 45+ elite health system partners powered by the Referral Institute Database (RIDB), ECRS provides members with expedited, personalized access to top specialists and centers of excellence based on their individual clinical needs. The program maintains a 100% client satisfaction rating and 100% Net Promoter Score from members, year over year.The Senior Clinical Director (ECRS) is a newly created senior leadership role designed to scale ECRS's white-glove clinical model while preserving the exceptional quality and member experience that defines the program.The Senior Clinical Director (ECRS) serves as the senior nursing and clinical operations executive within ECRS, reporting directly to the Chief Medical Officer. Working in close partnership with the CMO, the Senior Clinical Director is responsible for cultivating and sustaining ECRS's institutional and specialist relationships, driving operational efficiency at scale, and ensuring the clinical integrity and member experience quality that ECRS is known for. The Senior Clinical Director serves as a primary clinical liaison to Enterprise, National, and Key Account clients alongside the CMO, and represents ECRS in partnership with UHC Vice Presidents of Client Relationships (VPCRs) and Account Executives (AEs).You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.Primary Responsibilities:Institutional Partner Development & Relationship ManagementTop Specialist Engagement & Expert Network CultivationReferral Workflow Efficiency & ScalabilitySales & Account Management PartnershipEnterprise, National & Key Account Clinical LiaisonNurse Care Coordinator (NCC) Leadership & Clinical OversightMember Experience & Care ManagementQuality Assurance & Clinical ComplianceStrategic Planning & Program DevelopmentYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Years of post-high school education can be substituted/is equivalent to years of experienceRequired Qualifications:Active Registered Nurse (RN) licensure in good standing8+ years of progressive clinical experience, including demonstrated leadership rolesSignificant experience working within or alongside health systems, IDNs, or academic medical centersExperience designing and implementing clinical workflows in complex, multi-stakeholder environmentsSolid clinical knowledge across oncology, cardiology, orthopedics, and complex/rare disease - with ability to engage credibly with specialist physiciansProficiency with CRM tools (Salesforce preferred) and clinical documentation systemsProven ability to build and sustain clinical and institutional relationships at the department chair / executive levelProven outstanding verbal and written communication skills; executive presence and comfort presenting to C-suite audiencesPreferred Qualifications:Certification in Case Management (CCM), Healthcare Quality (CPHQ), or related credentialExperience with HEDIS, STARS, or value-based care quality programsExperience in a concierge medicine, executive health, or center-of-excellence referral settingFamiliarity with self-insured employer benefit structures and ERISA frameworksProven background in managed care, employer benefits, or health plan operationsCore CompetenciesClinical JudgmentRelationship IntelligenceOperational AcumenExecutive CommunicationMember AdvocacyCollaborative LeadershipQuality OrientationStrategic Thinking*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $159,300 to $273,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.