Messaging Engineer
At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a globally trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services. At Hexaware we are a community of creative, diverse, and open-minded Hexawarein creating smiles through the power of great people and technology. We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow.
Position: Messaging Engineer
Location: Chicago, IL 60654 (Hybrid)
Hiring: Fulltime With Hexaware TechnologiesESSENTIAL FUNCTIONS:Monitor user support requests for escalations to the team by email, phone or our IT Service Management system. Triage, investigate and address issues identified. Provide timely feedback to the end user on the status of their issue or request. Seek, and deliver on, opportunities to drive change and innovation, evolving the infrastructure and end user experience towards best-in-class from a functionality, supportability, reliability, and availability standpoint. Document and communicate platform standards to other IT groups. Work in conjunction with the Architecture team and provide input into the overall strategy for messaging and mobile technologies. Provide subject matter expertise and support assistance for projects seeking to leverage the Firm's messaging and mobile computing environment. Coordinate and execute production changes related to operations and project activities. Document and record implementation steps for future reference. Understand and remain current on messaging and mobile device technologies and trends. Collaborate with Security Governance and Security Operations to ensure email and mobile device security is maintained. Work with new software technologies and be able to understand and learn the new technologies as needed or delegated by manager. Perform monthly maintenance during designated weekend maintenance periods. Participate in the team's on-call rotation which requires 24x7 availability to respond and actively work on escalations.
QUALIFICATIONS:
Education, Work Experience, Skills: The Messaging Engineer Temp Contractor must have a BA/BS in computer science, related field, or equivalent experience. The Messaging Engineer must have 5+ years of experience supporting major messaging implementations in large corporations.
Additional requirements include:
Strong understanding of mobile device management platforms (VMware Workspace One UEM, Intune, and BlackBerry UEM).Strong understanding of messaging technologies including Exchange 2016/2019, Microsoft 365 (Exchange Online and Teams), Email archive systems, SMTP, Proofpoint and other messaging products. Strong understanding of unified communication technologies including Skype for Business. Strong understanding of Active Directory and Microsoft Windows 2016/2019 Server. Strong understanding of PowerShell scripting and automation techniques in a Windows environment. Proven ability to develop, implement, and communicate best practices for a messaging environment in a large, global organization.
Technologies/Software: Microsoft Exchange
Microsoft Outlook Microsoft Skype for Business Microsoft Active Directory ProofpointCapax EAS Archive Litera Metadact Microsoft Windows ServerVMware Workspace One UEM (AirWatch) Microsoft Intune Microsoft 365 (Exchange Online and Teams) Apple iPhones/iPadsBlackBerry Enterprise Server & BlackBerry Work for iOSCodeTwo Exchange Rules ProTrend Scanmail for ExchangeGSX and SCOM Monitoring Software Progress MOVEit Transfer