Hotel Front Desk Attendant

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersAnswer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requestsBookkeeping: keep accurate records of all hotel guest account informationWork with the housekeeping staff to ensure rooms are ready for new guestsField customer complaints when necessaryQualifications:1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredHas experience answering telephone calls and troubleshooting stressful situationsHigh school diploma, GED, or equivalentDisplays impeccable interpersonal, time management, organizational skills, and customer service skillsWorking knowledge of Microsoft Office and reservation management systemsAbout Company:This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks.