Service Account Specialist

Company DescriptionIceberg Mechanical is a leader in industrial and commercial refrigeration, specializing in ammonia and freon systems for cold storage and food and beverage manufacturing facilities. With over two decades of expertise and thousands of installations, the company provides top-quality service, maintenance, and installation for refrigeration and HVAC systems. Iceberg offers tailored solutions for a diverse client base, including the pharmaceutical, petrochemical, and other industries requiring refrigeration, as well as HVAC services to meet customer needs. With a team of over 30 skilled professionals, Iceberg operates 24/7 across North America, South America, Europe, and the Caribbean, delivering reliable and innovative systems.Role DescriptionThis is a full-time, on-site role located in Winter Haven, FL, for a Service Account Specialist at Iceberg Mechanical. The Service Account Specialist will be responsible for managing client accounts, ensuring excellent customer service, and maintaining effective communication with clients to address their needs. Daily tasks include coordinating account activities, quoting repairs, handling customer inquiries, assisting with scheduling and billing, and collaborating with the service and finance teams to ensure smooth operations.QualificationsStrong Analytical Skills and the ability to evaluate and solve problems effectivelyExceptional Communication skills for client interactions and team collaborationExperience in Finance, including billing and account-related tasksProven ability in Customer Service and Account ManagementProficiency in using office software and CRM toolsStrong organizational skills with the ability to manage multiple prioritiesHigh level of attention to detail and accuracyPrior experience in the refrigeration or HVAC industry is a plusAssociate’s or Bachelor’s degree in Business Administration or a related field is preferred